Great
Based on 1,419 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CareLinx connects families with safe, reliable and affordable in-home caregivers for seniors. Get family quality care for up to 50% less than traditional agencies.With more than 100,000 caregivers nationwide, CareLinx will help you find the right caregiver for your family so you can breathe easy. Dedicated Care Advisors will help you match, interview, and hire the best caregiver. Our real-time messaging and personalized Care Plan helps you see what’s happening at home, even when you’re away.The right caregiver is like family. We’re here to help you find that person.
CareLinx (carelinx.com) has 1,419 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
1,419 approved reviews, newest moderated first
Almas T.
I love this company for a long time and every time I need the job I get with these people very first and easy to go do your work and you get to pay for it and I thanks everybody involved with this company for everything they do. Thank you very much.
Kathleen O.
Clifford said in front of the caregiver that my price would be $21 per hour. When I got the bill the price was $25 per hour which I will not pay.
Reply from CareLinxNov 3, 2023
Hello Kathleen, Thank you for taking the time to provide your feedback in this review. We sincerely apologize for the misunderstanding surrounding communication of our Company fees and out of pocket costs assosiated with your caregiver's hourly rate. Upon review of your account, we see that there is a 20% administration fee with your benefit which goes toward the costs assosicated with sourcing, vetting, and supporting our caregivers on platform in addition to providing quality caregiver matches for our clients and facilitation of invoice review/approval and ongoing retention. Your Care Advisor confirmed a 3% invoice discount is offered under your AARP benefit which would require us to create a different profile for this to be used instead. If you feel that you have overpaid for the caregiving services received, please give us a call at: (833) 600-0812 in order for our team to further assist.
Sharon C.
I couldn't get my client to answer the door I called care advisor she called client Ms Barbara came to door she was in her bedroom couldn't here me knocking at her door.
Lynn H.
They never get back in touch with you. You're told that someone will call back soon and I don't get a call for days. Been waiting 2 weeks for a rep to call about getting someone here to help me as a caregiver and no one has contacted me. Lousy service.
Reply from CareLinxNov 2, 2023
Hello Lynn, thank you for your feedback in this review. We apologize for the frustration you were experiencing. Upon review of your account, we do see that you had called in on 9/6 and received a follow up call from your Advisor on 9/8 to discuss your caregiver preference. Your Advisor did attempt to reach your preferred caregiver but couldn't leave a voicemail for her that day (inbox full), another attempt was made on 9/19 with the same outcome. After allowing time for your caregiver candidate to reply, your Advisor had attempted to outreach you on 9/25 with an update on the caregiver search but couldn't leave a voicemail once again. We understand how this could become frustrating and are grateful that you returned her call on 10/3 to discuss next steps. Your Advisor will continue to attempt to outreach your preferred caregiver, per your request, however, if you'd like to chat with caregiver candidates on our platform that have applied to your care needs request as well, your Advisor will be happy to connect you. Please note, when our Care Advisors make outbound calls to members, our phone number is: (844) 344-5374 and you are more than welcome to return any missed calls by dialing that number as well and a dedicated Care Advisor will be ready to assist. You may also ask for your Advisor's direct line should you choose to phone her instead.
Ann P.
You all remind us of our shift u pay on time
Ida S.
Conscientious, highly responsive company. The excellent technical interface makes scheduling, invoicing and learning enjoyable.
Victoria B.
Easy to log in and out If the CareLinx system is down for maintenance, can someone send an email to caregivers that this happening. I had to uninstall the app several times to be able to log in for client, but to no avail then proceeded to call the the office for help and that's how I learned that the system was down for several hours.
Robert L.
People are not trained. Plus they show up 2 to 3 days. Did you never hear from him again.
Reply from CareLinxNov 2, 2023
Hello Robert, Thank you for your review- your feedback is very important to us. We apologize for any issues you've encountered with your caregiver match. We are unable to locate your profile with the limited information that has been provided in this review. If you would kindly reach out to our dedicated team of Care Advisors, we will be happy to assist you in addressing the matter in detail and creating a new caregiver search. We can be reached at: (844) 344-5374
