CaremarkReviews of caremark.com

The amount of time one has to spend on the phone for getting medications that are taken daily for refills, or changes is ridiculous. It literally takes less time to go to the pharmacy every 30 days then try to get a 90 day from them... for multiple medications. Plus the app is worthless and literally only notifies you and you still have to spend 15-30min on the phone to get anything done.

CVS Caremark knows they have a captive audience since so many companies (like my employer) use Caremark for prescription coverage for their employees. I am going through menopause and take a generic medication for estradiol -- this is not something I take because I am not taking care of my body, but due to a natural progression for women. My first 3 prescriptions were fine, but the 4th refill has been a nightmare. My doctor submitted my prescription on March 9 to the CVS Caremark mail order service that is required for recurring prescriptions. Caremark said the prescription was out of stock and asked me to wait a few days. I did. Then they emailed my doctor and asked if there was an alternative. She said yes, I could use the name brand. CVS Caremark submitted a prior authorization for the name brand to CVS Caremark, who denied the coverage on March 24. The prescription reverted back to generic, and the mail order pharmacy was still out of stock, so without asking us what we'd like to do, CVS Caremark just canceled the prescription entirely. I called around local CVS pharmacies and located two pharmacies in the metro area that currently have the generic patch in stock, but the pharmacists can't request a transfer because the prescription was canceled by CVS Caremark because they were out of stock. This happened on Friday, doctors don't work weekends, and my doctor is out of the office for spring break. I am out of patches now, it's been 3 weeks of time wasted with Caremark, and their customer service makes me think they hired people who like to make people's lives miserable and then trained a bot to simultaneously waste a person's time AND infuriate them while never resolving the issue. They claim they can not reverse the cancellation, so I just have to wait until my doctor is back, get a new prescription, and hope the local pharmacies still have the patches in stock at that time. The customer service is awful.

Not once have I received medication on time since I was told I had to mail order medication. The last straw was them cancelling my Rx without notice. I am now almost two weeks without my refill. Given the overwhelming negative reviews, it seems to me they just don't care about people. They know people are stuck with them so we can all just deal with it. I will be actively petitioning my employer to change companies before open enrollment. This company is the worst.

To deal with CVS caremark you must be aware of coverage and exclusions. I requested refill mid Feb. which was denied. They should have informed me I needed a new PA (keep track of when they expire, because they won't tell you.) Spoke to 5 or 6 reps including escalation. Each told me something different. I knew better and advised them. They will promise the world to get you off the line. Ive been out of my med for nearly 2 weeks now. Seems like training is lacking. We are forced to use this service. They need to do better.

There are so many problems with their algorithms designed to deny or restrict coverage. This applies to many classes of medicines, but our family has had problems with asthma inhalers and medicines for type II diabetes (Rybelsus). Their so-called. appeals process is a joke, and largely a waste of time.

Generic drug cost went up $160. Called to complain and see if cheaper to go through another pharmacy. Customer service said no and told me it should actually be $500 more. Explained I was looking at their own bill and I was upset it was $160 more... person was reading wrong information. Caught them 2x reading bad info. What in the world would a senior do? No supervisor available to talk to. Horrible experience. Been on same generic for 10 years. It should be getting cheaper as my other generics have...not going up by 3-7x!!! They don't care if we skip or ration meds. Cleveland clinic and Caremark don't want to keep anyone over 50 alive.

Horrible company to work with. Constantly lose things, make it extremely difficult to get the medications you need to live. They don't communicate well. I am so disappointed my company switched to this pharmacy provider. There is no excuse for the level of incompetence.

I'm in the middle of pre auth limbo/HELL for medication I've been taking for SEVEN years for my chronic health condition. I'm on my 5th or 6th call along with several back and forth with my doctor. The insurance company would save money by kicking these crooks to the curb and provide their clients with their reqiured medication. It's ridiculous to put patients health and well being into someone's hands who is NOT a doctor. I now understand why they have lawsuits in litigation and new ones pending.