Poor
Based on 42 reviews
CARLUEX2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CARLUEX is the brainchild of a passionate team of tech enthusiasts who are committed to revolutionizing the way people experience in-car entertainment. The original intention behind creating this product was to enhance the driving experience for hobby car enthusiasts like ourselves. As a technology enthusiast team, we have always been fascinated by the intersection of technology and the automotive industry. We noticed a lack of high-quality products that seamlessly integrate the latest technology into cars, which led us to focus on this industry. We wanted to create a product that would allow drivers to fully utilize their smartphones while on the road and make their driving experience safer and more enjoyable.
CARLUEX (carluex.store) has 42 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 21 reviews with 1 star · Clear filters
James L.
I would not recommend at all! I bought the BMW badge and it arrived used and damaged. Nobody responds back and only way to communicate with them is through what's app. The wires were frayed and the mounting post looked like somebody filled it down. Horrible experience and would avoid at all costs.
Jason P.
The Carluex air was quick and straightforward. Followed the instructions And was set up quickly... That's about the only good part of the experience. Apps are glitchy and sometimes wouldn't fully open ( just a blank screen) functions are slow and made using a display almost impossible. Tried their tips and tricks, nothing. Still wasn't upset as on their site they advertise hassle-free return. If the return was hassle-free it was for them not me. The only way you have to contact them for returns or otherwise is through an email address, no phone number. You also have 30 days to return. I sent them several emails with no response. Lesson learned, if you can't buy it on Amazon, don't buy it. I'm assuming there's a reason they don't sell on anywhere but their website from what I can tell. 0 support 0 response. They do have a $35 return fee, and I would have taken that as a lesson.
Titan X.
I purchased the Carluex Pro+ 2.0 primarily for use in my 2024 RAM 1500. First impressions were very positive—the unit itself is well-built and presentable, and the UI is clean, modern, and smooth with no noticeable lag. Boot time is quick, and visually it’s a big step up from many competing devices. Unfortunately, functionality fell short in real-world use. When connecting my phone via Bluetooth, the audio does not properly route through the vehicle. I also attempted to use the Android Auto option, but experienced the same issue—audio cuts out completely during phone calls and when map voice directions are active. This makes hands-free use essentially unusable. I ended up reinstalling my older Carlink unit, which, while dated in appearance, works far more reliably with Bluetooth audio, calls, and navigation prompts. In summary, the Carluex Pro+ 2.0 has excellent design and a modern interface, but serious audio integration issues—at least in my 2024 RAM 1500—make it impractical. If reliability is more important than aesthetics, there are currently better-performing alternatives.
Andy F.
Wish I’d read the reviews before purchasing. No consumer rights as I am in the UK and they are in the US. As others have stated, complete lies about the 30 day money back guarantee. They refunded £10 of the £92 spent.
Reply from CARLUEXDec 10, 2025
Hello Andy, We sincerely regret that your shopping experience did not meet your expectations. We would like to clarify the following: regarding the CARLUEX GO you purchased, after receiving your feedback about certain functions not working properly, we provided technical support at the earliest opportunity. Following further checks and confirmation, the functions you mentioned were found to work properly once set up according to the correct operating procedures. The product itself was confirmed to be functioning as intended, and the issues reported were primarily related to usage and setup. In subsequent communication, you indicated that you still wished to return the product. We maintain return locations in both Italy and the United States. Considering that returning the item to Italy may result in customs duties, while returning it to the United States would involve lower overall costs, we therefore provided you with the U.S. return address. According to the return and refund policy published on our website, any costs incurred in relation to returns are the responsibility of the customer. Once the returned item is received, the refund will be processed in accordance with this policy. Afterwards, you contacted us again to discuss an alternative resolution and requested a £10 refund without returning the product. Based on your explicit request, we applied for and completed a £10 goodwill refund. The entire process was handled strictly in accordance with the return and refund policy published on our website. There is no situation in which the 30-day return and refund policy is falsely represented or untrue. We regret that this experience did not meet your expectations, and we remain willing to provide further technical support at any time. Should you require any additional assistance, please feel free to contact us. CARLUEX Customer Support Team
Michelle
Item did not work as sold, despite considerable time spent with them asking me to trouble shoot a range of their suggestions (ie - their deliberate stalling tactics). They refused to cover return postage costs despite being a faulty item. Buyer beware.
Jeff B.
I ordered the car looks Carluex Air Pro. It would never work correctly. I tried to return it within a few weeks. They would not let me return it. They kept giving me reasons that may not work, which I tried. Then I found out it had an old update version that I had to download onto a SD card and upload to the unit. I put in the SD card correctly as I have a lot of experience with us the SD card would not eject. The thing is useless and I'm out $240. They basically steal from you.
customer
The CARLUEX PRO+ is a scam. I have had nothing but trouble since day one when I purchased the device 4 months ago. My problem is the device plug connection not making contact with the power cord. The company sent me a new power cord, but this did not fix the problem. They REFUSE to send me a replacement or fix my device. DON’T BUY THIS PIECE OF CRAP!
jprun
J’ai acheté le CARLUEX AIR pour ma Mercédès mais j’ai jamais pu le faire fonctionner. En outre j’avais commandé avec la télécommande mais il n’était pas dans le paquet et la stéréo m’a dit de me retourner contre le transporteur.
