Carpet One Floor & HomeReviews of carpet1floors.com

Reply from Carpet One Floor & HomeJun 3, 2016

Hi Shawn and Lori, we are so happy to hear this! We do our best to make the flooring process as easy and stress-free as can be. We appreciate the compliment to Tom and will be sure to pass it along to him. Please let us know if there is anything we can help you with in the future!

Reply from Carpet One Floor & HomeMay 3, 2016

Hello Tamara, I am very sorry to hear that you had such a poor experience purchasing from Carpet One. The salesman was correct, 3-4 weeks is our normal turnaround time from order to installation. While backorders are quite normal, even for Home Depot and Lowes, you should have been informed immediately so that you could decide to choose another product or wait. We have a process in place to inform our customers of backorder situations, so you should have received a call from our service department almost immediately after the carpet was ordered. The salesperson would only get involved with a backorder if you had decided to reselect a new carpet. It is obvious to me that we failed to call you when we should have. Please accept my sincere apologies. We truly value every customer and strive to provide beautiful new floors while making the experience fun and enjoyable. We clearly fell short of this goal on your project. As I mentioned before, Home Depot and Lowes also have backorders. However, customers like you purchase from Carpet One because they expect professional treatment and stellar service, especially in the event of a manufacturing delay. At Carpet One, you are dealing with flooring experts and a local store owner that cares about each project. As the owner and general manager of this business, I can assure you that I take your feedback very seriously, and that I will be correcting the cause of this error. Also, I agree with you completely, and feel that a significant discount is in order. Please feel free to call me on my cell at 518-857-8884, and allow me to apologize in person, as well as arrange for your discount/credit. I sincerely hope that you are happy with the new carpet now that it is installed. Rest assured that you have a lifetime installation warranty, and that we stand behind the quality of the product and installation. If given the opportunity, I would love to speak with you and gain your trust back. Thank you for taking the time to post this review, and thank you for your business. Regards, Christopher Taylor

Reply from Carpet One Floor & HomeApr 11, 2016

We're so happy to hear Russel and company performed a job well done for you, tg. We appreciate the 5 stars!

Reply from Carpet One Floor & HomeApr 11, 2016

Hi Mary Ann, we appreciate your review and are very glad to hear that Tina provided you with excellent service and worked with you to pick out a rug that best suits your overall style. We hope to work with you again in the future.

Reply from Carpet One Floor & HomeApr 11, 2016

Hi LJ, we are sorry to hear your recent experience with us was not up to par. We are committed to providing each of our customers with quality products and customer service that begins the moment you walk through our doors. We would be more than happy to address any additional questions or concerns you may have. Please give us a call at 518-785-9544 if you would like to discuss this further.

Reply from Carpet One Floor & HomeApr 11, 2016

Hi Christine and Rex, we're happy to hear you had a good experience and that our team worked hard to quickly resolve any issues that came up. We hope you're enjoying you're beautiful new carpets and hope to work with you in the future.

Reply from Carpet One Floor & HomeApr 11, 2016

Hi there, thank you so much for taking the time to share your experience with us. We're very happy to hear that Bob was professional and helpful throughout the life of your project. We hope you're enjoying your new floors and please let us know if you need anything else.