Carpet One Floor and HomeReviews of carpetone.com

for the past 4 weeks I have been getting pop-up ads that knock off what I am trying to see on the internet. It makes the whole screen to go dark and requires me to back out of the site I am viewing and start over. Not very good customer service.

I had a bad experience with the company and I can't understand the leadership's attitude. They were slow to need, the product was damaged when it arrived, the workman skipped the first day and was late the second day, no customer service. I got my money back and will shop elsewhere.

I would like to recommend Carpet One and Flooring in Mentor, Ohio. We compared different stores, and our final decision was Carpet One. We had an excellent salesperson. She went above and beyond to help us decide on different carpets, colors textures. We followed the rules of the warranty. Just as we were told. Carpet One stood behind their product and our carpet was showing wear for such a short period of time. We enquired and they put a claim through and last week we got our new replacement carpet installed. Their installers are all very friendly, professional and very knowledgeable individuals. Thank you so much. Carpet One.

I had 5 homes in the past years This is the best install and service I ever had Moved furniture installed carpet 3 br Was perfect never use anyone else These guys are AAA IM VERY PECKY Recommend

I wanted to replace the nasty carpet in my bedrooms with the same beautiful flooring in my living/dining/kitchen. Rob, the most patient sales guy ever, was actually able to track it down under its new name! Luis and Elvis did a great installation job. And the zero interest for up to 3 years made it a no brainer! Just wish I had done it sooner!

Sam at Liberty Lake couldn’t have been more helpful. She guided me to different selections and helped pull my “look” together. I am so happy with how it turned out. Any questions were answered quick and professionally. I am so glad I went to Floor and Home.

Review for CarpetOne in Gainesville Florida. If I could rate this CarpetOne at 10 stars I would…. Their motto is “We are here to help,” and they sure did. On 8/25/23 my father had a toilet supply line pipe burst from the wall and it flooded his floors in almost all rooms of his home. After waiting three weeks for the adjuster to come out and assess the damages, after water mitigation was complete, we headed out to Carpet One because that is where his vinyl and carpet were originally purchased from. The adjuster based his damage costs at standard priced vinyl and standard carpet and pad replacement pricing. We finally received the detailed list from his insurance company and first check paid from the insurance claim. The amounts of estimate pricing sure seemed surprisingly low to us, even the depreciated values. (My dad has 100% current replacement cost mind you). We took the room measurements, a piece of both the damaged carpet and damaged vinyl to Michelle (the nicest sales lady on the planet) for her to go over replacement estimated costs. Michelle came out to the house and remeasured the rooms to be sure the adjuster measured correctly. She immediately recognized how the adjuster had low balled my father for standard carpeting, pad and vinyl. She stated that these estimates were for materials generally put in low cost HUD apartment housing. My dad was at a loss for words how to handle this situation with the insurance company. Although he was grateful for the amount of claim monies already paid out to him, he surely did not want to call the adjuster and demand more money nor upset them. Michelle then recommended we call our adjuster to explain that his original flooring was not standard in his home. My father is not one to demand or argue, but yet he wanted to replace flooring with exact same quality that was previously originally installed He asked Michelle if she would be willing to call his adjuster and explain why things needed to be upgraded from the original claim and payment. She very graciously agreed and told us more people need to stand up for their rights and not to just accept the first claim amount. The adjuster had Michelle fax a new estimate in which they reviewed and processed an additional amount of money to cover the equal quality costs for new flooring. We (my dad and I) would like to express many many thanks to Michelle, our saleslady, Maggie, her supervisor and Diane, who set up ordering flooring and installation appointments. The flooring materials arrived within one week. The installation was set up a week later. Today (11/17/23) I had a chance to view the new flooring and I must admit, it looks beautiful! Julio was very very nice upon delivery of the flooring. The installers, Frankie and Louis did a remarkable job, completing the job in two long working days. This company is remarkable and I will never give my business to another company in Gainesville Florida.

I called Carpet One at Tulsa Hills in Tulsa, OK looking for grass carpet and said they could order it if I wanted them to. They suggested I use the store that was closest to me, which was at 65th & Garnett, to have it shipped to. I said I would go there to order it. I went to 65th & Garnett store and was told they didn't have it and could not get it. I asked why Tulsa Hills could get it but not the store at 65th & Garnett. They said they didn't carry it. Well I got upset with going in circles so I decided to go to Grigsbys Carpet instead to get it. Johnson Floor & Home Carpet One is to confusing to deal with. I think they need to hone the skills of their employees a little better so they are all on the same page.