CarrierReviews of carrier.com

Reply from CarrierSep 8, 2026

We’re truly sorry to hear about your experience, especially after nearly 30 years of working with Carrier. We understand how frustrating it is when parts availability, service support, or long wait times get in the way of serving your customers. Your feedback is important to us, and we don’t take your concerns lightly. Thank you for your many years of working with Carrier, and we’re sorry we’ve fallen short of the level of support you expect and deserve.

Reply from CarrierAug 31, 2026

¡Muchas gracias por compartir su experiencia! Nos alegra saber que destaca nuestro servicio posventa y soporte técnico, y especialmente que, como instalador, recomiende la marca con tanta confianza. Agradecemos mucho su confianza en Carrier y su compromiso con ofrecer lo mejor a sus clientes. ¡Seguimos trabajando para brindarle siempre el respaldo que espera de nosotros!

Reply from CarrierAug 26, 2026

Thank you for sharing your experience! We're glad to hear your new Carrier system was installed so quickly and is keeping your home comfortable and quiet. It's great to know you're also enjoying the convenience of managing your system right from your phone. Thank you for choosing Carrier!

Reply from CarrierAug 26, 2026

Thank you for sharing your experience! We're glad to hear your Carrier system has delivered five years of reliable, quiet performance. We especially appreciate hearing that from someone in the HVAC trade—thank you for choosing Carrier and for your recommendation!

Reply from CarrierAug 26, 2026

We're sorry to hear about the frustration you've experienced with your Carrier Midea product and the difficulty you've had reaching customer support. Waiting weeks or months for a cooling issue and water leakage to be resolved is understandably disappointing, and we appreciate you bringing these concerns to our attention. We'd like the opportunity to help get this addressed. Please reach out to our customer support team through the appropriate local Carrier Midea service channel with your product and service details so the issue can be escalated and reviewed. Thank you for sharing this feedback. We take concerns about product performance and after-sales service seriously.

Reply from CarrierAug 26, 2026

Thank you for sharing your experience! We’re glad to hear your Carrier Infinity® heat pump is helping provide quiet, efficient comfort while working seamlessly with your boiler and baseboard system. We also appreciate your kind words about ITAK Heating and Cooling. Thank you for choosing Carrier for your home comfort!

Reply from CarrierAug 26, 2026

Thank you for sharing your experience with your Carrier Infinity® system. We’re glad to hear you’ve been pleased with its comfort and quiet operation, but we’re sorry to hear about the repeated repairs and the frustration they’ve caused. Reliability is important, and we understand how disappointing it can be when a system requires multiple repairs. We appreciate you choosing Carrier and taking the time to provide this feedback.

Reply from CarrierAug 26, 2026

Thank you for sharing your experience with your Carrier Infinity® system! We’re glad to hear that, despite the initial issue with the control board, your dealer was able to resolve it quickly and with minimal inconvenience. It’s great to know your system is now operating perfectly and providing the comfort you expect. We appreciate your choosing Carrier!