easyJetReviews of cars.easyjet.com

Lors de ma réservation en ligne, je règle 202,79€ + 90€ d'assurance. Lors du retrait de mon véhicule je signe un document écrit tout en anglais, sur lequel je ne comprends rien des montants, peu importe je dois récupérer ma voiture et pense que rien ne me sera prélever en plus. Je constate ensuite sur mon relevé bancaire un retrait de 163,35€ émanant de HERTZ de espana sa las rozas mad. Comment puis-je récupérer cette somme indue.

Will never use them again, didnt really get a noticable discount comparing with dealing with car rental company directly They just add a layer which makes it extremely difficult to sort anything related to your rental since both Easyjet and the rental company are telling me to talk to the other one A complete mess being even worst by the fact you literally cant talk to anyone at Easyjet rental for support A complete waste

We used this service to book a car and paid in full in April. Upon arriving at the car hire location (Drivalia) on the date and time of the rental start we waited an hour before being told they ran out of cars. I’ve opened a ticket with EasyJet as per Drivalia’s instructions and am still waiting for a refund. I keep getting told they are still investigating but you can tell they are hoping I will just give up and let them keep the $1010 CAN I paid. I will be reaching out to a UK Trading Standards Officer to register a formal complaint.

When I arrived to collect my car from OK Mobility, they refused to accept my American Express credit card, citing their specific requirements in the terms and conditions. While I understand this was outlined in their terms, you can’t help to think this was hidden on purpose - something they clearly don't want customers to know upfront. It felt like a deliberate trap to catch people off guard. I have successfully used Amex for previous car hires. Upon receiving my confirmation from EasyJet Car Hire, it only mentioned the need for a credit card, and I didn't focus on OK Mobility’s specific terms, especially since their website also confirmed that Amex was accepted without issues. The staff were not just unhelpful; they were downright hostile. They spoke to me with sarcasm, condescension, and a complete lack of respect. When I tried to explain the situation and ask for alternatives, they dismissed me with an attitude that made it clear they couldn't care less if I was stranded without a car. There was no effort to find a solution or offer any assistance whatsoever. It was as if their entire operation is designed to take your money and then leave you high and dry when you need help. Unfortunately, neither OK Mobility nor EasyJet Car Hire offered any assistance to help resolve the situation. I was left to deal with it entirely on my own at a very vulnerable moment. The lack of support made me feel unprotected as a customer. Additionally, there was no proper customer service support available—only an automated WhatsApp chat, where I was told there was nothing they could do and that I should have read OK Mobility’s terms and conditions more closely. Save yourself the frustration and go with a reputable car hire service company instead. You think you would have some security or duty of care but this is a delusion. Given this experience, I no longer see the value in booking through EasyJet Car Hire, as there seems to be no duty of care when issues like this arise. I will not be using your services again.

Wish I read the reviews before I booked. Booked a car certain I had booked in husbands name as main driver. Got to pick up at airport and it was in my name. Assumed I had forgotten who I booked it for but now see this happened to others. I hadn't my licence but husband had his. Asked to change driver name and europcar said I needed easyjet to change it but that if I had booked direct they'd have changed it for me. Contacted easyjet chat as easyjet make it very hard to find a phone number and phone recording says phone changes will cost more than using chat. Chat agents said we could have a new voucher in husbands name as couldn't change booking as after collection time. Chat disconnected 3 times. Each time tried to reconnect and went to back of queue. Phoned in desperation and easyjet agent was unhelpful saying nothing could be done. Had been at europcar desk for an hour at this point. Explained Chat agents had said they could help but phone agent would not help us. Eventually paid again for the exact same car at higher cost direct with europcar who I also feel bear responsibility for profiteering from this dreadfully unjust policy and poor customer service from easyjet. Now easyjet say that as I gave up there is nothing they will do for me. Dreadful experience and extremely upsetting for the start of our family holiday. Will never use them again.

Booked the car at 13:30 for collection tomorrow. Got an email saying they are working on confirming the car for me. 99% of the time this is resolved, should it not be they will sort another car for me. 22:30 at night I thought I’d ring them. Apparently the high company don’t have a car ‘oh right, well thanks for letting me know’ *irony* asked if they were going to sort a car for me as promised. Apparently not, but he was very sorry. Cheers bud your apologies aren’t really going to transport me about are they. Avoid

Gerne möchte ich "0" Sterne für meine Erfahrung mit easyJet car rental vergeben. Aufgrund von PIN Problemen unserer Kreditkarte am Schalter der Mietwagenagentur in Olbia, wurde uns das vorab bereits gezahlte Auto nicht ausgehändigt. Die Mietagentur "noleggiare" sagte uns, wir hätten ja schließlich bei easyJet gebucht und sollten uns bezüglich unseres Geldes mit ihnen in Verbindung setzen. Wir kriegen das gebuchte Auto nicht und sollten uns doch bitte vom Schalter entfernen. Um vom Flughafen wegzukommen, buchten wir ein erneutes Auto bei einer anderen lokalen Autovermietung vor Ort am Flughafen ohne Probleme mit unserer besagten Kreditkarte. Schon komisch, dass hier einfach unsere Kreditkarte funktionierte. Bei Fallschilderung mit easyJet, wurde uns gesagt, dass sie nichts machen könnten, da sie nur die Geschäftsbedingungen der Mietagentur beachten würden... Geld haben wir nie zurück bekommen. Eur 622,-- hat easy Jet einfach einbehalten.....reiner Betrug und der Kundenservice, wenn man dies überhaupt so nennen kann, ist darauf geschult, möglichst kein Geld an Kunden zurückgeben zu müssen.....Hände weg!!!!!!

1 star is misleading but it won't let me put zero. I booked a hire car at Bristol airport through easyjet car rental, I paid in advance, my trip date then changed. I was able to transfer the car rental to a different date. When I finished the actual trip I was charged the full amount with no adjustment for the original payment. I've sent so many emails about it and they just keep telling me it's right despite only giving me an invoice for £190 and I've paid £287. I've escalated it but they won't resolve. Worst customer service ever, just ignoring what I'm saying and not able to see why I'm not happy.