Great
Based on 238 reviews
Casas Padel4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Casas Padel is the premier online destination for all your padel needs in the United States. We offer a wide selection of high-quality padel rackets and accessories at affordable prices. Whether you're a seasoned pro or just starting out, we have something for every level of play. Shop now and elevate your padel game.
Casas Padel (casaspadel.com) has 238 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
238 approved reviews, newest moderated first
RH
Fast service and excellent product
Reply from Casas PadelOct 25, 2023
Dear Raul, Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you were pleased with our fast service and found our products excellent. Thanks for your support, and we look forward to serving you again soon! Best regards, Casas Padel Support Team.
Freddy R.
Excellente! Muchos gracias amigos
Reply from Casas PadelOct 16, 2023
¡Hola Freddy! Agradecemos mucho tus amables palabras. Estamos encantados de que hayas tenido una excelente experiencia con nosotros. Siempre trabajamos duro para ofrecer un excelente servicio al cliente y una amplia variedad de productos para satisfacer tus necesidades. ¡Gracias por tu apoyo y confianza en nosotros! Si necesitas algo en el futuro, no dudes en ponerte en contacto. Estamos aquí para ayudarte. Casas Padel Team
Cristina Gutiérrez L.
Overall you offer good service. But when I arrived to pickup my order, the order wasn’t there. You sent it vis Uber. I appreciate it but shouldn’t happen again.
Reply from Casas PadelOct 25, 2023
Dear Cristina, Thank you for your valuable feedback. We deeply apologize for any inconvenience you experienced during your recent order pickup. It's important to us that our customers have a smooth and efficient experience, and we're genuinely sorry for any hiccups you encountered. We appreciate your understanding and patience when we had to arrange an alternative delivery method through Uber. We acknowledge that such situations should not happen, and we have taken this issue seriously to prevent any recurrence. Our goal is to ensure your satisfaction, and we're constantly working to improve our processes to serve you better. Your feedback is essential to us, as it helps us identify areas for enhancement. If you have any further concerns or questions, please don't hesitate to reach out. We're here to assist you and make sure your future experiences with us are nothing but positive. Thank you for choosing us, and we look forward to serving you even better in the future. Best regards, Casas Padel Support Team.
Nicolas Loparits G.
Hice 3 compras estando en estados unidos y me rechazaron todas y no me rembolsaron el dinero aun la verdad no entiendo porque razón rechazan las compras pero mi experiencia fue muy mala
Reply from Casas PadelOct 25, 2023
Estimado Nicolás, Agradecemos tus comentarios y deseamos expresar nuestras sinceras disculpas por cualquier inconveniente que hayas experimentado. La razón por la que tu pedido fue cancelado se debió a irregularidades que observamos en la información de pago proporcionada. Tomamos la seguridad de nuestros clientes y sus datos financieros muy en serio, por lo que tenemos procedimientos específicos para garantizar la legitimidad de cada pedido. Nuestra intención es proteger tanto tu seguridad como titular de la tarjeta, como a nuestro negocio, de posibles actividades fraudulentas. Nos pusimos en contacto contigo por correo electrónico para resolver el problema y confirmar los detalles de tu pedido, pero desafortunadamente, no recibimos respuesta. Entendemos que este proceso puede parecer un paso adicional, pero es en beneficio y seguridad de todas las partes involucradas. Si tienes alguna pregunta o necesitas más ayuda, no dudes en contactarnos. Valoramos tu negocio y estaríamos encantados de ayudarte con tu pedido o cualquier inquietud que puedas tener. Gracias por tu comprensión. Atentamente, Equipo de Soporte Casas Padel.
Alfredo G.
Mala atención de la empleada, mala predisposición. La señora del año anterior “excelente “
Reply from Casas PadelOct 9, 2023
Lamentamos mucho escuchar sobre tu experiencia, Alfredo. Queremos ofrecer un servicio al cliente excepcional y estamos apenados por este incidente. Apreciamos tu retroalimentación y trabajaremos en mejorar nuestros estándares de atención al cliente. Siempre estamos aquí para ayudarte, y esperamos poder brindarte una experiencia más satisfactoria en el futuro. Gracias por tu comprensión.
Ft
Thank you for the response. I received my delivery on Tuesday evening
Reply from Casas PadelOct 9, 2023
We're truly sorry for the delay in your order, Faheem. Your feedback is important, and we apologize for any inconvenience caused. We always aim for fast processing and delivery, and we understand your frustration. We'll use your feedback to improve our services. If you have any further concerns, please feel free to reach out to us.
Antonio N.
Great customer support. I had the incorrect address and support was super fast on responding and fixing my mistake.
Reply from Casas PadelOct 9, 2023
Thank you, Antonio! We're thrilled to hear about your positive experience with our customer support team. We understand that mistakes can happen, and we're here to assist promptly. If you have any more needs in the future, please don't hesitate to reach out.
Pepe B.
Fast and effective
Reply from Casas PadelOct 9, 2023
Thank you, Pepe! We're delighted to hear that you found our service fast and effective. Your satisfaction is our priority, and we're here to assist you whenever you need. Enjoy your products!
