Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Cash for Silver USA
Cash for Silver USA is the most trusted brand in North America to sell your silver to. We specialize in coins, sterling silver flatware and serving pieces. As well as gold and platinum jewelry, gold coins, diamonds and Rolex timepieces.MILLIONS IN TRANSACTIONSOur company has bought and sold over $150 Million in valuables ranging from sterling silver, silver coins, silverware and other precious metals.FULLY INSUREDEvery shipment is automatically insured for up to $5,000.00. Additional insurance up to $100,000.o0 USD is available prior to shipping. The policy covers loss, damage during transit and while your merchandise is at our processing facility.UNPARALLELED QUOTESYou will receive the most competitive offer for your valuables. If a competitor’s quote states otherwise, we will surpass it or return your item(s) free of charge.TENS OF THOUSANDS OF CUSTOMERSCash for Silver USA is the most widely trusted brand in North America. We’ve taken the risk and hassle out of liquidating your silver coins, sterling silver flatware and serving pieces for the highest possible settlement.
Cash for Silver USA (cashforsilverusa.com) has 417 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
poor company and process
sent out my package, never heard anything
found out with tracking through FEDEX package damaged...the end
Reply from Cash for Silver USAAug 12, 2024
I am showing that we never received your shipment. Unfortunately we use FedEx as a service, they are not apart of our company. I did look into your tracking and I am showing that FedEx is stating that the package was damaged in MIAMISBURG, OH. Please feel free to reach out to us and we can begin an insurance claim!
RO
Robin
GO ELSEWHERE!
GO ELSEWHERE!
**********This just goes from bad to worse - It's been over a week and I still don't have my items back.*******
Nor did you provide a tracking number
This seem to be the only way I can get a response.
They are completely unresponsive to text/vm/email. I've been trying to reach someone for two days to correct something important and they are nowhere to be found. Whether I get my things back is now questionable.
*****WHILE I APPRECIATE YOUR RESPONSE, IF CALLS/TEXT/EMAILS ARE ANSWERED IN THE ORDER THEY ARE RECEIVED - I TEXTED TWICE YESTERDAY MORNING, COULDN'T REACH ANYONE SO LEFT A VM AS WELL - AND THEN EMAILED ALSO LAST NIGHT. I stressed with each communication that it was urgent as I was trying to find out where it was being mailed - and in fact it had been sent to the wrong address, which wouldn't have happened if you had responded yesterday morning. You're only to quick to respond when I inquire about potentially sending items - then you disa
So my review stands
Reply from Cash for Silver USAJun 6, 2024
2/2 I am showing that the return was processed before you attempted to contact us. All materials are returned to the address on file unless otherwise stated.
1/2 I am showing that we have spoke with you on the phone today. All emails and texts are answered in the order they are received, we apologize if there was any delay!
JC
John & C.
No response other than replies here. Reported our silver stolen.
4/26/2024 Update :
We have now filed complaints with the Massachusetts Attorney General, US Postal Inspection Service (their promise to promptly return our silver was sent by US mail), the Federal Trade Commission, and the FBI Financial Crimes
This company has not responded to communication in over a week, and has neither supplied a tracking number nor returned our silver.
We have told them repeatedly to return our sterling silver, and they have not. Another company has offered us 3x the amount they did (based on spot price, not retail), and the replacement cost is over 5,000USD.
As far as we know, at this point, it has been stolen. Looks like we have to start procedures with law enforcement.
TO BE CLEAR : at this time, they are still not returning our silver... It is absolutely a lie for them to say they return it promptly. Find a trustworthy company to sell your metals.
To protect yourself, only communicate with this company in writing. The only phone calls we are making are to the Federal Trade Commission and the FBI if our stolen sterling silver is not in our possession by close of business tomorrow (April 25, 2024) in the exact same condition we shipped it. Thankfully, every single piece was carefully photographed.
We have very well documented every email. We have already emailed twice this week. Four demands by email for the return of our property, which has not occurred.
Zero response to any emails since they said they would send the tracking number, which has never happened. Don't be duped by their replies here pretending they are trying to be helpful.
Reply from Cash for Silver USAApr 23, 2024
4/4 Emails are answered in the order they are received. I do apologize for any delay. If you could please give us a call we will be happy to assist you.
3/4 If you feel more comfortable you can send us an email. As your username is just John & Cat on here, I cannot pull up your file to help you.
2/4 Please give us a call so we can be sure this is rectified. We are in office Monday-Friday 9am-5pm EST
1/4 Per our terms we return materials if we cannot get to a number you are happy with. We offer pricing based on spot value, not retail or replacement value. We apologize for not being able to meet your expectations.
CY
Cynthia
Got a very low offer so declined then…
Got a very low offer so declined then received slightly higher offer and declined. Items sent back however a sterling silver gemstone ring was not returned. I had inventoried everything before sending and took pics. I sent them pics and emails and no response. I know I will have to write this off as a loss but it happened to probably be the most valuable piece in whole inventory. The process of sending them the silver pieces was easy I will admit but the return back was terrible. All the chains were tangled within each and in knots. I had a feeling not all pieces would not make it back but disappointed no one has gotten back to me. Again I will write this off as lesson learned and my loss.
Reply from Cash for Silver USAFeb 16, 2024
We have reviewed the footage from your evaluation as well as your return. All materials that were received, were returned back to you!
KA
Karen A.
It has been more than 10 business days…
It has been more than 10 business days and I have not received payment.
Reply from Cash for Silver USAFeb 13, 2024
We apologize that you did not receive your check. I am showing that we are voiding your initial check and overnighting you a re-issued one free of charge!
MS
Mary S.
Where is my check?
Where is my check?
Reply from Cash for Silver USAFeb 6, 2024
I am showing that your check was sent on 01-25-24 . You selected our free payment method of a USPS check. These average anywhere from 3-10 buisness days to arrive!
SN
Sue N.
I did not get all my items back
I sent in 4 coins and misc silver items. They paid me a fair price for the 2 coins but what was returned was not 2 coins and misc silver items. They only sent back 1 coin and misc silver items. I reached out to them numerous times and they give me the same run around excuse that they sent back everything they rejected. I know what I sent and there's a picture but so far no one there is taking responsibility. I feel scammed. Please avoid them as I certainly would not recommend them.
