CatbirdReviews of catbirdnyc.com

Terrible place. What did NOT go wrong? Promised one thing. Got another. Hard to contact them. Given wrong customer service number, wrong website, and no assistance. And the ring is garbage. Is it so think it's like a teeny wire. Just awful. Now I can't print a return label o send it back. The submit button is grayed out. And I am not getting return emails for help.

Honestly could not be worse. I have been looking at their jewelry for several years and decided to finally pull the trigger. I got 2 chokers and 4 rings (>$1000). Issue #1: they decide to put up a valentines day sale the day after with a free gift and will not honor that for me. Issue #2: the rings I ordered do not fit even after a. measuring 3 times with the ring fitter and b. comparing to other rings I have (Me&Ro). Issue #3: I asked to exchange the rings for a half size lower since they just fall off (how they are so big compared to ones I already have I don't know). They said no exchanges. Spending $470 just for rings that I can't even wear now what the? Seriously screw this company. Terrible customer service from the get go and I will literally never buy from them again.

I order from the Netherlands and they are always so helpful with great service. It breaks my heart to read the bad reviews. I bought some great pieces for memorable occasions with this shop.

Terrible experience. I ordered a pair of pearls earrings and they’re cute but definitely poor quality. The pearls were barely attached. The earring broke after just one month and the back clasp was too lose and got lost. The customer service was useless since I’m an international customer: no refund, no reparation, no substitution. Also they’re site doesn’t allow reviews so I have no way of letting other customers know how cheap the earrings are.

The band Catbird sent me looks nothing like the photos on the website. Most of the time I would let something like this go and just enjoy it for what it is, but this is my *wedding ring* that I will be wearing forever and I am extremely disappointed it isn't what Catbird led me to believe based on the photos. I've gone back-and-forth with their customer service about this with EXTREMELY detailed evidence, but they continue to gaslight me and stated they are not going to accept a return. There is a huge difference between the beautiful craftsmanship displayed on the listing and the obvious laziness and complete lack of quality in the ring I received. I ordered a ring with stars and received a ring with Xs. I did NOT order a treasure map for my wedding ring and I will not accept their agents attempting to downplay the issue that I have very clearly explained with visual and detailed proof. I understand them saying each ring is "one of a kind", but nowhere on the listing does it say the ring I receive will look nothing like the listing at all. There is not a single ring on either listing that looks like the one I received. I wanted a variation on a specific scheme, not a whole different visual design. Entire advertised design elements being missing is tantamount to fraud. It's a whole different concept. And furthermore, what is the point of the zodiac illustrations on the listing if the rings are going to just be decorated randomly? Based on my two combined signs, Scorpio and Aries, there is only the possibility of having ONE X and multiple asterisks. You certainly shouldn't have MORE Xs than the design calls for. I can’t believe Catbird would just sell some "random" ring in place of the one pictured. For those prices, you really need to take individual pictures of each ring if they are going to be THAT different. I understand them being somewhat different, but the shaping is entirely different, it’s not domed at all, they just used thick rectangle wire for my actual one. I know this is long winded, but I am hoping you can avoid the same fate! Save your money or use it somewhere where they care about their customer.

Do not buy from them….not a reputable jeweler….asked them many times to delete my name and they will not. Refuse

I had a terrible experience with this company. They sent the wrong product. I ordered a white gold chain to go with a white gold pendant I had bought as a gift. When it showed up it was yellow. White Gold is more expensive. They specialize in fine smaller jewelry which really means cheaply made. When I contacted them they said no exchanges or returns on International purchases.They really don't care. Don't buy from this company.

Awful product and poor quality , not as described, poor customer service and no returns policy for U.K. Do not buy from this company.