Reply from Cat PersonOct 16, 2023
Hi Dan. Thank you for your thoughtful and detailed review. First and foremost, we're so sorry to hear about your friend's loss - as cat owners ourselves, we know how hard that can be, and we're sending her warm thoughts. We care deeply about ensuring all of our customers have the accurate information they need to make the best decisions for their cats, so I'd love to share more information below.
As you mentioned, we do have a public FAQ page which talks about our diets being unsuitable for cats that have been diagnosed with kidney disease. https://support.catperson.com/en_us/does-your-food-work-for-cats-with-chronic-kidney-disease-S14s2G8v2
More importantly, we spoke with our feline-focused veterinarian regarding renal disease and diet. According to research, there is no protective value to restricting protein prior to the onset of kidney failure, as it is not preventive or helpful for a healthy pet to be restricted in dietary protein. High-protein diets do not cause kidney failure. They can certainly exacerbate illness after kidney disease has been diagnosed or kidney failure has begun, however, high-protein diets do not cause kidney disease. Additionally, according to her professional opinion, protein restriction is probably the least important dietary modification in early stages of kidney disease.
There are special diets available for patients with less restrictive needs and others for patients in more advanced states. While we don't offer those diets at this time, it's definitely something we hope to introduce in the future.
We are sorry to hear that our food wasn't working out for your cat - at the end of the day, we're glad you're choosing what works best for her. All cats are different, and we understand that our food won't be the right food for every single cat.
We'd be happy to provide you or your vet with phosphorous levels in each of our recipes - just send us an email at [email protected]
Additionally, if you'd like more information about our manufacturers and why we choose to work with them, you can check out our FAQ page here: https://support.catperson.com/en_us/where-is-your-food-made-Sys0BL5DL
Lastly, We do have a 30-day satisfaction guarantee, so please reach out to us if you want to send back the food you have on hand for a full refund. We're always here and happy to help.