Excellent
Based on 600 reviews
Caudabe4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The premier brand for minimalist and ultra sleek mobile accessories. Minimalist Perfection.
Caudabe (caudabe.com) has 600 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
600 approved reviews, newest moderated first
Pedro F.
I've been loving my 15 Pro Max sheath case so far! It fits like a glove, the texture is grippy, and the MagSafe magnets are strong! This company checks all the boxes: 1- Great products 2- Great customer support Keep up the excellent work, Caudabe!
Ricky M.
Their customer service. Email response time. The case I purchased is absolutely perfect. Fit, design, grippy and the buttons work so easily. Best case I’ve purchased. I bought the synthesis case and it didn’t have the button cover for the action button. I received an email telling me that when the same case was available with the action button cover that I could get one at no charge.
Chester
The Caudabe Sheath is my favorite iPhone case of all time! Perfect fit, MagSafe strong and very durable with a nice texture. Please make more fun colors!!
Josh D.
Hands down best case I’ve ever had. Doesn’t stick like silicone, not super hard plastic and maintains easy grip. Have tried dozens of other cases, none are this versatile!
Silver
I’m updating my review after reading your lengthy self defensive explanation about how great you are. I wrote to you on 5, 6 and 8 October and received NO reply. I have these emails as proof, unfortunately there’s no way I can post them here as there is no option. And I’m not wasting any more time trying to email you. My order number is MW928964F93410950NT29A. If you had any decency you’d just give me a refund for the item I don’t need anymore (because I no longer have the correct phone to fit that case) as a gesture of goodwill for all the trouble you’ve put me through. You can trace my order for the bank acc details. I’m not allowed to post my email address here. Lack of communication sucks. I have emailed them half a dozen times about returning an item and still have not heard back. They claim to make returns and exchanges a breeze but DO NOT trust these people. I think they’re deliberately sabotaging my return so that they don’t have to process a refund 😡 Also they don’t have an easy to locate phone number on which customers can speak to them or a chat line. Scammers.
Reply from CaudabeOct 9, 2023
EDIT: It seems like we're going to spam, so you might want to check. We replied last Friday and again today, so clearly our emails are not getting into your inbox. Please kindly check. Your circumstances are also a bit unique given that you ordered for a 13 Pro and then decided to upgrade to a 15 Pro while the order was in progress. But, no worries - as we said, we'll make sure you're taken care of. Hi there, we totally understand your frustration, but it can't be true that you haven't heard from us. While we're definitely facing unprecedented demand at the moment, our support team is replying to inquiries as fast as they can. This sounds like it's your first experience with us, otherwise you should know that we typically go above and beyond to ensure that customers are taken care of. We will absolutely make sure that's the case here. Please provide us with your order number, and we'll follow up with you ASAP. All of this is to also say that, while we understand your frustration, we do also take issue with your accusing us of being scammers. This is our 12th year as a company, and we would not have the rabidly loyal customer base that we have if we didn't care about customer service. Making our customers happy is frankly the highest priority for us. But, ultimately, we're a bunch of human beings - not robots - trying to do the right thing. That means in periods of extreme demand (like right now), we may not always reply as fast as you'd like us to. But, rest assured, we will absolutely make sure you're happy with your experience.
David D.
I have purchased from Caudabe.com several times over the past few years. I'm in the UK and shipping usually takes around 8 working days and is fully tracked. I've never had any issue and my purchases always arrive in reasonable time. I recently placed an order which I later needed to change. Despite clearly being very busy at this time of year and having to tackle countless emails and handle countless orders, my issue was eventually resolved by the company's social media team as well as their Customer Support. I want to give a special mention to Caudabe's Customer Support team and their customer service in general. It is always excellent, friendly and personable - you won't get template responses, all of their replies are from real people who just want to help. The only negative I will say is that when it is extremely busy (e.g. September/October when a new iPhone is launched), they could probably be better prepared in terms of staff levels and recruit temporarily to help with the backlog of orders and emails.
Reply from CaudabeOct 6, 2023
Hi David, we really appreciate this review. And, we're so glad to hear that you picked up on our efforts to ensure that every customer feels like he/she is taken care of. It's definitely not robots responding over here! You're not wrong that there have been staffing issues. We plan for these things months in advance to prepare for a surge in inquiries. Unfortunately, as you probably know, life doesn't always happen according to plan and things transpire that sometimes can make life a bit more difficult. All that said, we're definitely back on track and you should be seeing much faster response times soon. Thanks again for your awesome support!
Jeff
The Caudabe Sheath is a great case. You can feel the quality is different from the cheapies, the phone fits perfectly and has a nice feel to the hands. It’s protective against drops and even protects the extruding camera lenses. In addition, Caudabe stands behind their products, their customer service is pleasant and responsive. I highly recommend giving them a shot for your next case!
saeed V.
I ordered a sheath case on September 21, 2023 for my iPhone 14 Pro and after confirmation, I noticed that my address was wrong, so I emailed the support team the same day, but the next day I received an email that the product was sent to me, and I messaged again and As of today, September 25, 2023, I have not received any email.
