Cenlar FSBReviews of cenlar.com

HORRIBLE HORRIBLE LOAN PROVIDER. They make promises that are never kept, they add cost to your account that are never removed. They transfer you from one person to the next with no resolution. They have at placed over one thousand dollars on my account in fees that should not be there. This relationship has put me to tears on several occasions. They need to be reported to FDC or whoever regulates banking practices. If there is a law suit I definitely want to be a part of it.

If I can give them a zero, I would. I had paid off my loan on Nov 2019 and still didn't get the refund of my escrow money. First, they said they paid the tax from my escrow account which never happened. ( I even check with county property tax agents and they confirmed that they never received tax payment from CENLAR.). I had to wait until cenlar finally admit that they didn't pay the tax. On January,22nd they responded to my email saying that they will send the check which will take 7-10 business days. It never happened. I waited until February and was told that the check was returned due to wrong address. So I updated the address and got a letter from the cenlar saying the address has been successfully updated. DIDN'T GET MY CHECK .. every time I call, they said they will send the another check, which never happened. When I ask to speak to the high authority, they put me an hold for an hour and just hung up. I've been reporting to BBB, consumers of NJ, and other possible consumer reporting agents. Finally, I got my check on 3/31 as overnight express mail; I deposit the check and got notification from the bank stating that CENLAR stops the payment... wow. It was 4/7/2020. ( I even have to pay for the refund check.) I called on4.9 and ask the reason of stop payment. The customer representative doesn't know the reason, and couldn't give me the definite reason for a stop payment. She said she will submit the order of issuing another check as overnight payment. Of course, never happened.. Since then, unable to reach Cenlar customer service neither email nor via phone. And yesterday,, I got letter from the cenlar saying that issue has been resolved since they sent out the check on 3/31... Are they joking????? I still didnt' get my check back!!!! If I have one suggestion for choosing the mortgage company, I will suggest anyother mortgage company but not CENLAR!!! Avoid avoid and avoid CENLAR at all cost!!!!!!!