Bad
Based on 353 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Centerwellpharmacy is listed under Pharmacy & Medicine.
Centerwellpharmacy (centerwellpharmacy.com) has 353 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
353 approved reviews, newest moderated first
Dewey P.
Centerwell app has not worked in weeks. Looks like no one is in a hurry to get it fixed. Good luck after hours or weekend contacts. Online chat is no help either. Cant log in to shop online or order medicines.
Laura M.
Centerwell sent me text stating my refill was ready to be shipped. It says I need to sign in to site and check payment info. I sign in, site won't allow update. It indicates I need to call Centerwell. I call overseas call center and am told they have not received the prescription even though I received two text messages from Centerwell instructing me about next steps. Delay on my end, delays shipment. Absolutely asinine and totally frustrating! Hate that NovoCare is using them!!!!
Ed
They tell you what ever they perceive will satisfy your problem. Thirteen calls to fill a prescription that has been ordered from my Dr…3 times. Each call to CenterWell is a challenge that always has to be explained from the beginning. Overseas agents that are reading scripts and patronize you to the calls end. I use the NovoCare Pharmacy who deploys CenterWell. If I were not on the special cash discount program I would go elsewhere and I’ll suggest that if you have any other choices to which pharmacy that you can use go there. Steer clear of any CenterWell distributed RX’s. I’m still waiting, leaving for an extended out of the country trip in a week. What a nightmare.
Carol I.
My doctor called in two prescriptions, one an important antibiotic that should be started immediately. Went online, had to set up an account but had been receiving a prescription from them for two years. Every time I went online, same thing, working on prescriptions, could not say when they would be mailed. Spoke to very rude pharmacist, wanted to know why doctor prescribed these, she is smarter than the doctor? After 5-6 days message said prescriptions were mailed, said they had to contact shipper for when I would receive order. Same message every time I called. Going into 7th day now, still not received. Doctor called in antibiotic prescription to local pharmacy that I should have stayed with but since CenterWell is part of Humana, my insurance company, and since my doctor is with Centerwell Senior Primary Care, which I love, I thought I should use the pharmacy, Big mistake, stay away!
Scott G.
Service person answered all my questions and promptly refilled my prescription So why all the bad reviews?
Pixie “Dot” W.
On top of having a woman call and yell at me, the prescriptions never arrive on time, u have to call them all the time for problems, they do not catch interactions. I spoke with a supervisor about the woman sc4eaming in my ear. And nothing was done. I told them to delete my file I dont want to work with th em but get phone calls almost daily. I had it on auto and had to jump through hoops to get a refill on my blood pressure medication. They are a nightmare!!! Worst customer service! Worst service lol
Deborah E.
Prescription went to them 9 days ago for antibiotics for a UTI. Not filled yet. Excuse is it is new rx for me and has to be screened. WTF does that mean? Are the drugs coming from Asia just like the customer service? Lame excuses and some kind of scam. Humana...buy American! My doctor ordered it...ship it already!
Angela M.
Absolutely HORRIBLE!! I’ve called every day for 3 weeks to get my medication refilled. I get the same auto-pilot rehearsed speech every time without resolution. The WORST customer serve EVER! And I’ve worked in customer service for many years! If I could give them negative 5 stars, I would! Now, I have to have at least a week gap with no medication due to the run around.
