Average
Based on 5,239 reviews
Cerebral3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Amara
I am so happy and relieved that Cerebral was an option for me. I was in such a dark place with my depression and it was very hard to get help for myself. Because Cerebral made it so easy and fast to get set up and treated, it made a world of a difference for me. The providers are amazing and definitely know what they’re doing. So thank you
Maria
When I message my therapist or care doctor I expect a follow up within the same day atleast. Sometimes I won’t get a follow up message or I will but not until the next day or even days later. That’s not what I’m paying $90 a month for.
Reply from CerebralNov 12, 2020
Hi Maria, This is Catherine with Cerebral and I appreciate you sharing these concerns with us. I completely understand wanting to hear from us in a timely manner and I apologize if that has not occurred. Our expectation is to respond and relay communications within a business day or sooner, which we are working to improve. We are here for you, Maria, and we hope that our service and support has met your expectations. If there is anything that we can help with, you are more than welcome to request to speak with me when dialing our support line.
Luis
Great team of experts very helpful puntual and knowledgeable
Joanna
The care team is responsive and willing to work with clients to achieve a positive outcome. I am very pleased with this service so far.
Shianne
I was struggling with severe anxiety and panic attacks to the point where I did not want to leave my home. I was terrified of going to an office along with paying someone $300 per session. I googled anxiety help and cerebral popped up and I saw they had psychiatrists and nurse practitioners and also can prescribe medication if needed. I signed up, got my meds, and speak with my care counselor once a month and she treats me so well and my healing journey has been improving thanks to the help of cerebral! I absolutely love this company and I would recommend it to those in need of help!! Also, very affordable.
Sparkly T.
I attempted to use the site to help my son with an issue. During the initial/first call we were told by the Psychiatrist that they could not assist my son with his mental illness and he would need to find a psychiatrist who could handle that. She stated again they would not be able to take him on as a client. With that being said, they still charged me 45. for a full months service that we did not use. Nor were we able to use. I only found out after they attempted to pull $99. off my card. I called and was told I needed to cancel my service. What service? We were told we couldn't receive services so why is my card being hit. They said no refund and basically oh well. I reported this to my fraud dept and will be contacting the bbb.
Reply from CerebralMar 24, 2021
Hi there, I wanted to thank you for taking the time to share your experience with us. I apologize if you face difficulty utilizing our services. Due to tele-health regulations, we are limited in the services we can provide and this can vary on a state-by-state basis. I apologize for any confusion this may have caused. If there is anything I can do to assist, please feel free to reach out to me at (415)403-2156 or [email protected]. I am happy to help in any way I can. Kindly, Molly V. Cerebral Coordinator
jordane K.
At first this was a 1 star company for me. I was looking into getting a housing letter for my ESA, which any therapist could write. But i was told that this company could not prescribe ESAs or appropriate paperwork for them. Without any reason given to why, as well wouldn't refund my money when it was never stated about the ESA not being an option for THIS particular company. After a few calls and emails a refund was not possible i was told. I tried help from my bank and was reluctantly told there wouldn't be much i could do. However, the girl at the bank told me to leave a review here. So i did. And not long after i received a call from cerebral. They fixed the issue and refunded my money. Kate handled the situation extremely well; she was very polite about the entire thing. It makes me feel better also knowing that the company does strive to read reviews and make improvements. The experience was not the best, but in the end everything worked out. This company clearly cares that you do receive support and help that you need. In my case it just wasn't the right fit, but after my experience i would still recommend this company to anyone that needs it, just not for ESA related inquiries. Thank you sincerely for fixing the issue, and making my well being feel prioritized.
