CertusReviews of certus.com

Reply from CertusMar 6, 2026

We're sorry to hear that you hit a few snags, but glad to hear that our support team was there to help you. Thanks for sharing your feedback with us!

Reply from CertusMar 6, 2026

Thanks for sharing your feedback with us!

Reply from CertusMar 5, 2026

Thanks for letting us know you had a positive experience with our team.

Reply from CertusMar 5, 2026

Thanks so much for sharing your feedback with us!

Reply from CertusMar 4, 2026

Thanks for sharing your feedback with us!

Reply from CertusMar 4, 2026

We understand that being asked to provide personal information can feel concerning, and we truly appreciate you raising this. Based on our records, you were enrolled in the Washington MAST (Mandatory Alcohol Server Training) course. For this specific program, certain information — including your Social Security Number — is required by the state of Washington in order for a permit to be issued. Under RCW 26.23.150, the Washington State Liquor and Cannabis Board (LCB) requires providers to collect a Social Security Number for each MAST permit holder to assist with child support enforcement, as mandated by state and federal law. This requirement applies to all approved MAST training providers. If you have questions about why this information is required, the LCB provides additional details on their website and can be contacted directly at (360) 664-1727 or (360) 664-1728. Please also know that our website uses secure encryption protocols and we take the protection of personal information very seriously. Safeguarding PII is a top priority, and we follow strict data security standards in handling and storing required information. If you’re open to it, we’ve sent a message through Trustpilot requesting a few additional details so we can review your enrollment directly and address any remaining concerns.

Reply from CertusMar 4, 2026

Thanks so much for letting us know our team was able to help!

Reply from CertusMar 4, 2026

Thank you for sharing your feedback. State-required driver education courses must meet minimum timed instructional requirements, which can sometimes make the total completion time feel longer depending on pacing and breaks between modules. Regarding shipping, we’re sorry to hear your certificate did not arrive within the expected timeframe. Expedited delivery timelines begin once the certificate has been processed and shipped, and while carriers like FedEx do operate on weekends in some areas, transit times can vary. We’ve sent a message through Trustpilot to gather a few more details so we can review your specific order and shipping timeline. We appreciate your feedback and are glad to hear you found the course material engaging.