Excellent
Based on 190 reviews
Crystal Fusion4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crystal Fusion is the leading provider of water repellent glass treatment for your windshield, warranty coverages, and vehicle appearance protection products that keep your vehicle looking like new, while giving customers peace of mind that if damage occurs, they're covered.
Crystal Fusion (cftproducts.com) has 190 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 157 reviews with 5 stars · Clear filters
Michael W.
Excellent customer service and vendor relationships
Reply from Crystal FusionSep 19, 2025
We're happy to hear that you had a positive experience with our customer service. Thank you for your feedback.
Robert A.
Our claim was processed in a timely manner. What was supposed to happen, happened in a timely manner. The whole process happened when and where it was supposed to. We live in the mountains of northwestern so logistics can get complicated but all went in a professional manner.
Reply from Crystal FusionSep 19, 2025
We're happy to hear that your claim was processed efficiently. Thank you for your positive feedback.
Scott Resort P.
Fantastic customer service, completed paperwork and got me in for a window replacement exceptionally quick and overall just did a great job handling multiple claims for me. I highly recommend Crystal Fusion.
Reply from Crystal FusionSep 19, 2025
We're happy to hear that you had fantastic customer service and a quick window replacement. We appreciate you recommending us and are glad we could help with your claims. Thanks for your feedback.
Emily R.
The windshield was replaced by a local glass company and all is great!
Reply from Crystal FusionSep 19, 2025
We're happy to hear that the windshield replacement went well with the local company. Thank you for sharing your positive experience with us!
J. C.
The process was well coordinated and the end product delivered was exactly as expected. My windshield was replaced and recoated with Crystal Fusion to perfection. The customer service was impeccable.
Reply from Crystal FusionSep 19, 2025
We're happy to hear that the process was well-coordinated and the windshield replacement met your expectations. We appreciate your feedback regarding our customer service. Thank you!
Sean M.
Submitting my warranty claim and talking with support was an easy and quick experience. They were able to locate the supplier I wanted to complete the repair, and everything felt effortless.
Reply from Crystal FusionSep 9, 2025
We appreciate your positive feedback and are glad everything felt effortless!
Scott M.
Great costumer service. Didn’t have to wait for a long time to get the repair done.
Reply from Crystal FusionSep 8, 2025
We're happy to hear that you received great customer service, and we appreciate that your repair was completed in a timely manner. Thank you!
Troy S.
The process was quick and easy and very friendly staff I had no problems! Was very nervous about everything they helped with all questions and concerns I had would recommend this place 100000000% thank you
Reply from Crystal FusionSep 8, 2025
We're happy to hear that the process was quick and easy for you. Thank you for the wonderful recommendation!
