Damon M.
Response time was fast
Response time was fast. The process for submitting a claim was simple. The customer service was very pleasant. Windshield repair was resolved within a very short window.

Excellent
Based on 190 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crystal Fusion is the leading provider of water repellent glass treatment for your windshield, warranty coverages, and vehicle appearance protection products that keep your vehicle looking like new, while giving customers peace of mind that if damage occurs, they're covered.
Crystal Fusion (cftproducts.com) has 190 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 157 reviews with 5 stars · Clear filters
Damon M.
Response time was fast. The process for submitting a claim was simple. The customer service was very pleasant. Windshield repair was resolved within a very short window.
Scott R.
Very quick response and great service 3 separate times
Reply from Crystal FusionNov 25, 2025
We appreciate you taking the time to share your positive experiences with our quick response and great service. Thank you!
Mary G.
It was easy working with the claim adjuster, and my vehicle came out great.
Reply from Crystal FusionNov 4, 2025
We're happy to hear. We appreciate your feedback!
Cynthia T.
The Crystal fusion staff was great; filing a claim was very easy. The windshield was ordered and came faster than expected. The glass installer was good.
Reply from Crystal FusionOct 30, 2025
We're happy to hear that filing your claim was easy and your windshield arrived quickly. Thank you for your positive feedback!
Ben, T.
Best warranty I’ve ever purchased. Easy to file a claim and it was so quick. With how expensive new windshields are, this is a must-have!
Reply from Crystal FusionOct 30, 2025
We're happy to hear that the claim process was easy and quick for you! Thanks for your feedback.
Big L.
The process is easy and I get a prompt response.
Reply from Crystal FusionOct 30, 2025
We're happy to hear that the process was easy for you, and we appreciate your positive feedback.
Janice R.
Once the appointment was set was very timely.
Reply from Crystal FusionOct 30, 2025
Thank you for your positive feedback; we appreciate it!
Craig R.
Very efficient in replacing my windshield.
Reply from Crystal FusionOct 30, 2025
Thank you for your positive feedback; we appreciate it.