Reply from Chameleon GlassAug 10, 2022
Hi Tiger. After the emails, I am a bit surprised at the 1 Star. For the record, my company made a mistake. You ordered a 14mm Female model, but you received an 18mm Female model in error. In a perfect world, I would have thought a simple "I got the wrong size" would have taken much less time for both of us. You'll be receiving the correct size tomorrow.
We exchanged 5 photos. There was no damage to be seen, and the product is not defective. If you felt that the time and service I provided was inadequate and really warranted a 1 star, may I request that you provide accurate information to begin with in the future. Clearly, an 18mm fitting is too large for a 14mm fitting, it would be noticeable loose. Had you said ANYTHING about a sizing issue, or it not fitting right, I would have been able to diagnose the problem far more quickly than 'its defective'.
Unlike the china glass rig you purchased elsewhere (that did not provide you with an appropriate flower bowl piece in the first place), our items are still made by hand in the USA ... and when a customer states it is defective, I try to find out why so we can improve our product for future customers. No good deed goes unpunished these days, sorry for trying harder than your china website.