ChameloReviews of chamelo.com

Had a slow start after ordering one of their products. Because of manufactering problems it took a bit longer as expected. James replied to my emails and did a fantastic job keeping me satisfied. The product is fantastic!

I ordered the Fire Black Matte Lens, and on the first use during a light run, I noticed the lens kept on glitching or changing shade without touching the sensor. Additionally, the left speaker stopped working. I contacted customer service the next day to request a return and refund, and they asked me to provide a video of the issue. However, when I tried to turn the device on, it wouldn’t work anymore. I even charged it for 15 minutes, but still wouldn’t turn on. I also message customer service requesting for return info for a full refund since it is less than 30 days since my order was shipped(9/21/24). Oct 1, 2024 - I receive a response from Manager James and I would like to update this review(from 1 star to 3 pending arrival of replacement). James offered me replacement at no additional cost which I agreed to and guaranteed a full refund in case I am still unhappy with the replacement outside 30 day window. I will update this post once I receive replacement. James, to your small team, I appreciate you guys addressing my concern. I am truly hopeful that the replacement will be more durable and dependable. Oct 10, 2024 - I just received my replacement. I will try and use this on my next run and provide an update soon. I will now be returning the defective item. I want to extend my thanks to James for immediately addressing my concern. Nov 9, 2024 - updating this review to 4 stars. My replacement item has worked to my expectations. No more glitches. The reason why 4 stars is because of the speakers. They are decent but not as good compared to my Shokz. I am satisfied with my purchase.

I had placed an order to replace my first glitchy one that I was eventually able to return for a refund. This second one is glitching too. It automatically changes tint on its own - especially when driving and this is extremely dangerous. I want to return this pair for a refund too but of course no response to my email. The chat was unhelpful as well because that person told me to email customer service. My order number is 7215. UPDATE #2: I sent my item back yesterday and received my refund today. This company has a lot of issues to resolve, but I appreciate the expedited help I received after leaving my reviews on Trustpilot. UPDATE #1: Received a return label, will update once I receive my refund.

Après une première mauvaise expérience concernant ma livraison et de mon colis perdu par le transporteur local. J’ai été surpris par la qualité du service client de l’entreprise CHAMELO de leur réactivité pour suivre mon dossier malgré la petite équipe et le nombre de commandes qu’il doivent gérer. Finalement ! Il m’ont envoyé un second article afin que je le reçois le plus rapidement possible avec une compensation commerciale. Je l’ai reçu dans les temps et je suis satisfait de mes lunettes et de l’attention que l’entreprise CHAMELO porte à ses clients pour résoudre les problèmes. Merci à vous et bonne continuation ! After a first bad experience regarding my delivery and my package lost by the local carrier. I was surprised by the quality of the customer service of the CHAMELO company and their responsiveness to follow up on my file despite the small team and the number of orders they have to manage. Finally! They sent me a second item so that I receive it as quickly as possible with commercial compensation. I received it on time and I am satisfied with my glasses and the attention that the CHAMELO company pays to its customers to resolve problems. Thank you and good luck!

Ordered the music shield over a week ago, and have gotten no response on if this has even shipped. Wanted to use them for a race coming up, but I guess I should have ordered them sooner because at this rate I might not get them until Christmas.

I have been trying to get a hold of someone in regard to my order with no luck! After a week of ordering there was no update or replies to when my order will be shipped. I do not recommend ordering from them. There’s literally zero customer service. Reply to Chamelo: I have emailed you many times with my order number please check. I’ll email again right now. JUST emailed and got the usual auto reply once again. Go figures. Please contact me back via email asap if you’re not going to ship my order at least refund me. Thanks. Update: I did send one Wednesday as well, but ok, thanks. I’m hoping that my item will be shipped soon since I still don’t have a clear answer to why it hasn’t shipped yet. Hope to get this cleared out soon. Thanks. Last update: James reached out to me promptly and made the whole transaction a better experience. He was professional and fixed the situation quickly. He was able to ship my item out asap. Thank you chamelo. I can’t wait to get my glasses.

Orders constantly pushed back, and will not ship product. Order #4870

Update three: After this review i got mail from James in support team. He took over my case and did geat job. I got my glasses within few days and they are great! Been using the almost every day. Sound is good and they feel good in my face! Difficult start but in the end good service and great product! Thanks James and all support team. Update two: Got mail, tracking number and an apology. The tracking number has not updated yet, takes 2-3 days usually. Update one: 14 hours and no email! No one has try to reach out to me!! I did order 17 days ago and the glasses has not shipped yet! Just say that they are really busy! Was hoping to get my glasses before my cycling trip in september! But guess that will not heppen! avoid this one!