Poor
Based on 122 reviews
Champion Car Warranty2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering Vehicle Service Plans for all used Vehicles. Including Roadside Assistance. Our coverage Plans varies depending on the year, Make, Model of vehicle.Motorcycle plans are available & Complete Rim & Tire Protection. Our Company will work w/ your budget and length of coverage plan.
Champion Car Warranty (championcarwarranty.com) has 122 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
122 approved reviews, newest moderated first
Ralph M.
A week ago, my Honda Accord had a blower motor failure. Champion Car Warranty allowed me to pick my own repair shop, so I took the car to my go to mechanic. The Repair was approved same day, and my mechanic had the car ready in 2 days. I was happy to learn that I saved myself almost $1000.00 on the repair cost. They also gave me a maintenance voucher, which I plan to use to change the oil on my car. I am happy with my investment.
ray J.
Jack taylor was very helpful this is a great service I recommend it to everybody
Ismail
I am very happy with the auto coverage from Champion Car Warranty. Lawrence Andrews, was attentive, knowledgeable, and patient. He wasn't pushy when I told him I needed to think about it as it was a big expense. I feel confident that my car is in good hands. I would definitely recommend to my family and friends.
Juliana
I recently used the Champion Car Warranty extended coverage for my Volkswagen Golf, and it surpassed all my expectations. Recently I had a problem with my cars steering, and turned out to be a big expense. Thankfully my warranty covered the entire repair costs. I am grateful to have purchased this coverage. I will recommend this coverage.
David
Outstanding extended warranty for my Subaru Forester! Exceptional service, peace of mind, Highly recommended!
Arnold V.
Champion Car Warranty is out to make a mark in the car warranty industry. I had shopped around extensively for months and came across them while reading customer experiences or reviews. The custodian at Champion were able to find a perfect plan and added additional protection such as wheel coverage to my plan at no additional cost. They suggested that I take my vehicle to have it service for not only oil change but also flush the coolant and transmission. I was only able to get 2 service maintenances completed but Champion had send me a check of a $100 to offset the cost which speaks volume. The phone custodian are courteous, grounded, and I am very please with the service thus far.
Crystal
Jack is great, however the software program that they utilize for national average for labor hours and MSRP for parts is not comparable for California so unfortunately I had to pay about half of the two repairs that were made on my vehicle to cover parts and labor that Champion Car Warranty would not cover. The process is easy for payment on your repair, however, just be aware that if you live in California you will most likely have to pay a portion of the repairs and labor hours in order to fix your vehicle.
Fahed Z.
Better read this before you make a move with them. I was told by my friends too good to be true and indeed it turned out to be after I needed them. Better be careful. Even on their recorded line they advertise they work with dealerships around the country and pay their labor rates and parts. When you talk to them to inquire before purchasing their contract they assure you of the same. When you need them they take days to respond to the deal and then they pay half the labor rate of the dealer per hour, they authorize less hours and tells dealer charge customer for rest. They find exclusions you can’t even find or understand on the contract. Below my review is their initial single liner first response. I can assure you there is no Mercedes dealer that charges an hour of labor at $125 and OEM part at $70. PART TRANSMISSION MOUNT $70.79 PLUS 1 HOUR LABOR $125.00 -TOTAL $195.70 After this review they sent me an email with a link to some random site that lists some part for cheap price that is not OEM part, and they tell me do the research about labor cost. Well there are a ton of other sites that has OEM parts with a lot more expensive prices. Moreover they sold and advertised dealer labor rates and prices and that’s what I bought. They will harass you after that with phone calls to remove the review, and they have been stalling on refunding my money even though I cancelled my contract with them. They tried to negotiate with me at some point of time to remove this review in order to get full refund and I refused. They agreed to full refund but till now they had issued none. They are a scam in my opinion and I assure you it won’t stop at this review. This will end up in court among other legal avenues that are available to protect consumers from interstate and internet scams like this company Following reading their reply you can see you they actually affirm the above. They claim the dealer is doing price gouging and charging above and beyond; which goes against they advertising they will pay dealer prices. They authorized the claim at their low labor rate and parts and I told dealer not to take a penny from them at that rate such that when I cancel with them I have not used a penny of them towards my repairs. As far as contract cancellation refund is concerned, till now my credit card company is handling the dispute of the charge with them and they had not reached a resolution. The refund for the contract cancellation they claim they refunded has not been received.
Reply from Champion Car WarrantyAug 9, 2023
Hi Fahed, We are sorry to hear that you had a negative experience with our company. We take customer feedback very seriously and would like to address these concerns. As a highly rated company, we strive to provide a positive experience to all our customers. It’s unfortunate and deeply concerning that you term us a “scam” when in fact we have been in business for over 20 years and have thousands of satisfied customers. We are more than reasonable in paying out claims, at market rate. Unfortunately, you chose to go to a mechanic that charges unreasonably exorbitant prices, far above market rates. It is therefore understandable that you were disappointed with the final cost of the repair, but that is due to the inflated rates charged by your dealership, and is not caused by any sort of deficiency in our policy. Nevertheless, we authorized and paid out the claim in accordance with the terms of the contract, which you signed upon initiating your policy with us. In addition, the claim that we did not refund your money is untrue and it is perplexing why someone would make such a false allegation. Our cancellation policy on your signed contract clearly states that you can receive a refund at any time, provided you email the signed cancellation to us. Once we received that signed cancellation, we refunded your money. It is unfortunate that you had a negative experience due to your dealership engaging in price gouging; however, we not only fulfilled the terms of the contract you signed and paid out your claim but also issued you a refund upon cancellation. It’s difficult for us to understand why you would spread such unfounded and frankly dishonest allegations about our company. Sincerely, Champion Car Warranty
