Average
Based on 137 reviews
ChannelAdvisor3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For two decades, ChannelAdvisor has helped brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Zalando, Walmart, and hundreds more. For more information, visit www.channeladvisor.com.
ChannelAdvisor (channeladvisor.com) has 137 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 75 reviews with 5 stars · Clear filters
Tim D.
Ahmad was fantastic, he has really helped us get our issues sorted - Thanks!
Reply from ChannelAdvisorDec 7, 2016
Thanks for your review Tim! We're thrilled to hear the team have gone the extra mile when you've asked for their support. We hope you continue to scale and succeed using our platform.
Jonny
Channel Advisor is an excellent channel with many exciting features. It may seem overwhelming at first but our dedicated account manager (Ahmad) has stayed with us throughout and been extremely pro-active in the set up process and beyond.
Reply from ChannelAdvisorDec 7, 2016
Thanks for your review Jonny! We're really glad you're finding the platform beneficial and the features exciting. It's great to hear that your launch manager was so proactive and helpful guiding you through the initial set up. We hope that you have many years of successful selling ahead!
Yair
With years of experience selling on the biggest marketplaces in the world, I can honestly recommend ChannelAdvisor's services. They have an outstanding support crew that resolves issues in record time - I've personally been contacted by Marina (Implementation Consultant) regarding setting up a new marketplace. She was extremely helpful throughout the entire process, and provided one-on-one support through every step of the process. ChannelAdvisor is probably the best platform for online retailers available on the market today, particularly for managing multiple channels. Yair
Reply from ChannelAdvisorNov 21, 2016
Hi Yair – thanks for sharing your experiences using ChannelAdvisor. We're really happy the team have been responsive and helpful whenever you need them. It's great to hear you're using the platform to expand to even more marketplaces and that the team are guiding you along that journey. We really appreciate you choosing us and recommending us to other retailers – we hope you have many years of successful selling ahead and that you continue to scale to new channels.
Alex S.
Outstanding platform with unlimited potential, backed with excellent support and training from Installation to ongoing support.
Reply from ChannelAdvisorNov 21, 2016
Hi Alex - thanks for taking the time to review your experiences. We're thrilled you've received excellent support throughout your launch and that you're still receiving the help you need now you're live. We're glad you think the platform is outstanding and we hope you see many years of successful selling with us. Many thanks.
itya
I will sign up with Channel advisor few months ago... I can tell that all the states of explaining me about the platform was very kind and the high professional. After I signed up I met Ahmed which is my lounge manager- his mission is to help me to do the lounge stage as much as quickly and smoother it can be... During that time I was find out that he is very professional and kind person have a lot of patience to all my questions... It's not easy sometimes especially if you are doing it for the first time...Moving Your business Into a platform... But it is the right thing to do so I believe. Also I had contact with Vanessa which is my success manager and her mission is to make me success and sell more with the help of the platform through all the marketplaces... I will definitely recommend to the business who thinks it's about time to do it right. Best regards and wish to you all itay
Reply from ChannelAdvisorNov 14, 2016
Thanks for taking the time to write your review. We're really happy that the sales and launch processes were quick and seamless for you. It can be a learning curve when you're moving your business onto a platform for the first time, and we're so happy the team were a support to you during this time and helped with any questions you had. Now that you're live we hope you have many years of successful selling ahead of you and that the team continue to suggest ideas to help you grow your business even more. All the best.
Tom D E.
If you are going to outsource digital advertising and marketplaces, don't think its one way traffic where the partner does all the work. You still need to feed in good data and analysis into Channel Advisor to deliver maximum success [cough cough, ahem, embarrassed emoji face to the 1 star reviewers here, as I think this might be your issue?!]. CA will then hone it to a level you probably couldn't ever achieve in house. Even if you could, you would likely be burning the candle at both ends when you probably have other pressing business to be getting on with.... These guys are proactive, expert, and good at managing relationships. Its one of the first outsourced relationships we have had where it both feels like added value and proves it in terms of return [or whatever metric you aspire to]. I shouldn't be writing this as you might be a competitor, but get on the Channel Advisor bandwagon quickly if I were you!
Reply from ChannelAdvisorNov 14, 2016
Thanks for your review – we're thrilled that you're experiencing such good results from the team and the platform. It's fantastic to hear that the team are proactive and taking your campaigns to the next level – and that you're seeing value and return from the platform. We hope that you continue to scale using ChannelAdvisor and wish you many years of successful selling ahead!
Sean M.
The representatives from CA were very helpful, clear and friendly while they helped us through the process of setting up CA with our website. Couldn't recommend these enough! Great service & helpful staff.
Reply from ChannelAdvisorNov 14, 2016
Thanks for leaving your review – we're glad that the launch process was smooth and that the team were helpful and supportive during this time. We're looking forward to working with you over the years to come.
Sam H.
We have been using Channel Advisor for around a year and have been impressed with the level of service and the platform itself. We have been in close contact with the customer success manager and look forward to going live in many more marketplaces very soon. The monthly fee is a little high so I suggest launching in many marketplaces not just one or two. Overall we are very happy to be a Channel Advisor customer.
Reply from ChannelAdvisorDec 15, 2016
Hi Sam - thank you for taking the time to write a review. We are glad that you're happy with the platform and looking to expand to more marketplaces.
