ChargeasapReviews of chargeasap.com

Reply from ChargeasapSep 26, 2026

Hi Gediminas, thank you for writing this out so clearly, and for backing us all the way back in the Kickstarter days. That genuinely means something to us. It shouldn't have ended this way for you, and I wish you'd emailed us. We'd have wanted to help, and I'd still like to. Please send me a note at https://www.chargeasap.com/support with your order details and let me see what I can do for you.

Reply from ChargeasapDec 11, 2023

Hi! We apologize for the delay in the shipping of your travel adapters. We sincerely appreciate you taking the time to share your feedback with us, espceially on the appearance of the travel adapters. Your insights are invaluable, and we want you to know that your comments have been noted for the improvement of our products.

Reply from ChargeasapApr 23, 2023

Hi Mikhail, we appreciate your feedback and we apologize for the experience. For the Apple watch concave design, we wish to advise that the rubber ring was removed to make it more aesthetically pleasing based on earlier feedback we had received before completing the production of Flash Pro. We also improved the magnetic strength of the Apple Watch charging pad so the rubber ring was no longer required. As for the iPhone 14, we apologize if the design of Flash Pro could not ensure good charging contact when the iPhone 14 is placed vertically on the wireless charging pad. Iphone 14 is a device released after Flash Pro has finished production, so our ability to ensure user experience will have no issues have been limited by innovations and newer devices. As an alternative, placing your phone horizontally should address the contact issue. Considering conversion loss and efficiency rate, Flash Pro should be able to charge your device up to 5 times. Capacity is affected be several factors, such as cable's length and power delivery it supports, device's activity while charging and active applications, battery health of the device, wired charging vs wireless charging, etc. Should you want your powerbank's capacity to be consulted, you may send us a message on chargeasap.com/support. As for the shipping method, shipping of powerbanks with large internal battery has been challenging since pandemic period, its availability isn't as consistent as the shipping methods for normal cables and chargers. Powerbanks are categorized as HazMat items (Hazardous Material) which are subject to stricter shipping protocols. There are periods when shipping methods are available, and there are times they aren't. Rest assured our shipping agents constinuously re-attempts shipping. We hope we've clarified the issues you reported in this comment. We appreciate your support, and your suggestions are noted for the improvement of our products and services. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Reply from ChargeasapApr 23, 2023

Hi Justin, we understand your frustration on the delays and we sincerely apologize for the experience. We have been made aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused. While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Reply from ChargeasapApr 23, 2023

Hi Stefan! It was our pleasure to provide you with a product that met your needs. We appreciate you letting us know of your feedback on the discontinuation of our 2m Infinity Cable. This will be forwarded to the team in-charge for consideration. While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services. Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.

Reply from ChargeasapNov 9, 2020

Hi Ezriel, thank you for purchasing a Chargeasap product and we are sorry to hear your experience hasn't been what you expected. We would like to advise that the Flash wireless charger is not compatible with Galaxy Active watches as Samsung has chosen to use a wireless charging protocol for their watches which is different to Qi and Apple Watch wireless protocols. This means you need to use a wireless charger that is specific with Galaxy Watches. In regards to your other issues, please check out our help centre as we have articles that may reolve your query: https://support.chargeasap.com/hc/en-us/sections/360003315578-Flash If you require further assistance, please reach out to us and a member of our team will be able to assist you further: https://support.chargeasap.com/hc/en-us/requests/new