Excellent
Based on 51 reviews
Charmoo4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Charmoo delivers premium prescription and reading glasses with timeless style, crafted for comfort, quality, and everyday confidence.
Charmoo (charmoo.com) has 51 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
51 approved reviews, newest moderated first
Oscar
I’m really impressed with these glasses. The design is stylish, modern, and comfortable enough to wear all day. The frame feels durable and high quality, and the lenses are crystal clear. You can tell a lot of attention went into the craftsmanship. I’ve received several compliments already, and they fit perfectly without feeling too tight or heavy. Overall, a great combination of fashion, comfort, and quality — definitely worth it!l
Μαρια Τ.
ordered a €39 tracksuit from this store The item arrived but the quality/fit was not as expected. I contacted customer service several times regarding a refund, but I only received repeated automatec replies saying they could not find my order, even after providing the order number and email multiple times No real support or solution was offered, Very disappointing experience and I would not recommend this store
Reply from CharmooMay 6, 2026
Thank you for your feedback. We’re truly sorry to hear about the frustration described. However, after thoroughly checking our system, we were unable to locate any order matching the information provided. We would like to gently clarify a few important points for transparency: • Our store only sells eyewear and does not sell tracksuits or clothing • The order number mentioned does not match our order format • We currently do not ship to Greece Based on this, it appears this purchase may have been made from a different store with a similar name. We completely understand how frustrating it is when an order cannot be found, and we genuinely want to help point you in the right direction. If you could share a screenshot of your order confirmation and the website where the purchase was made, we would be happy to help you identify the correct retailer. We kindly ask that this review be reconsidered, as we believe it may unintentionally mislead other customers about our store. Our team is always here to help and provide real support for verified orders.
Michel B.
Mes lunettes avec verres progressifs avait un petit défaut d'ajustement,j'ai communiqué avec CHARMOO ils m'ont répondue rapidement en me donnant divers façons de réglés mon problème d'ajustement,donc un service incroyable et personnalisé..... Je vous recommande cette entreprise sans hésitation de ma part...
Aaron R.
Did not have a good experience with this company. Unlike other online glasses companies, customer service is not their priority. Stuck with glasses that I cannot use. No exchanges, no corrections, no credit, no returns. Do not recommend. China based. (No phone number for customer support / No address given) EDIT: I never asked for a return/refund. Like all other online glasses companies, when any problem arises, they work with the customer to rectify the problem. You refused to even do this. My only option was to purchase an entirely new set of glasses at a "discounted" rate. Period. I recently worked with 2 other companies (GlassesUSA / Zenni) whose policies were immediate return for correction - regardless of "custom built." That's what glasses companies do - "custom build" products; and what all companies deal with on a daily basis. "The difficulty arose because the prescription provided was unfortunately incorrect." Yes - and your company's only reply was to "buy another pair." They claim they "have been running [their] official website for several years" - early 2025 with Trustpilot reviews beginning in mid-2025. The company doesn't even allow Google or Yelp reviews. Rather than reach out personally and try to rectify this "unfortunate" mix-up with a customer fairly, the company chose to reply here with a policy statement that basically says: "You buy. Bye-bye." I stand by my review.
Reply from CharmooMar 30, 2026
We’re truly sorry that your experience left you feeling this way. That was never the impression we hoped to leave, and we genuinely appreciate you taking the time to share more details. We would like to gently clarify that we absolutely do work with customers whenever problems arise. In your case, our first step was to verify the prescription to understand why the glasses were not usable, because prescription accuracy is the most common cause of vision issues. Our goal was to determine whether the problem came from the prescription itself or from production so we could provide the correct solution. If a manufacturing error is ever confirmed, we always take full responsibility and remake or replace the glasses at no cost. After reviewing your order, we confirmed the lenses were produced exactly according to the prescription submitted at checkout and no production defect was found. Unfortunately, the difficulty arose because the prescription provided turned out to be incorrect, which understandably made the glasses unusable. We completely understand how frustrating and disappointing this situation must feel. Because prescription eyewear is individually customized and cannot be resold, refunds are only possible when there is a confirmed manufacturing defect. This is standard practice across the eyewear industry and is clearly stated on our website before purchase. Even so, we never want customers to feel unsupported. Within our policy, we offered a significant remake discount to help reduce the cost of a corrected pair — a solution many optical retailers provide in similar situations — though we understand this did not meet your expectations. We understand that other companies may offer different policies, and we respect that comparison. We also want to clarify the timeline of our brand. In 2025 we relaunched under the Charmoo brand and our current website. Prior to that, our team had already been working in the eyewear and cross-border e-commerce industry for several years. The rebrand and domain update were part of building a dedicated independent store and improving the customer experience. As a growing independent brand, we continue to learn and improve our service, policies, and communication based on feedback like yours. We provide customer support by email so every case is documented and handled carefully, and our return address is always provided whenever a return is required. Your feedback is genuinely valuable to us. We are truly sorry this experience did not meet your expectations, and we will continue working to improve so we can provide a better experience in the future. Our door remains open if you would ever like us to help further.
Walton B.
For some reason when I ordered a pair of glasses from Charmoo, my Credit Card was declined, We now think it was a security issue. After it was declined several times, I got with my Credit Card company, Nothing on their end, So I got with Charmoo's customer service. We tried several things over two days and finally got it done, But they never gave up trying to solve the problem and were always so apologetic and sorry for the problem, At the end, They gave me a nice discount on my purchase for the problem. I can't wait to get my glasses, and I'm sure I will order with Charmoo again. If their glasses are half as good as their customer service they should be great!
Vicki R.
Excellent customer support and service. I ordered the wrong strength and they were gladly able to help get me the correct pair of glasses. I love my glasses!
Marissa D.
Charmroo! Thank you for everything. After the initial package delivery issues and the frustrating response from the carrier, I am so grateful for how responsive and gracious your team has been throughout this process. Thank you again, Charmoo!
Kathy W.
The customer service at Charmoo has been great! I made some mistakes on my ordering and they are taking care of me with understanding and options to make things right. They are quick to respond, which is what important to me. The glasses though I ordered the strength wrong are very stylish and well made. I am looking forward to receiving my new pair so I can start wearing them. Thank you for great customer service!
