Bad
Based on 496 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cheaptickets is listed under Activities & Tours.
Cheaptickets (cheaptickets.com) has 496 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
496 approved reviews, newest moderated first
Camryn G.
DO NOT BUY TICKETS FROM HERE. I’m near positive that Cheap Tickets is a scam. Sent me an itinerary number that doesn’t work for anything, and good luck getting ANYTHING out of them through customer service. If you need anything, you have to go straight through the airline. We’re stuck right now because we purchased our whole trip through them, but I wish we never had.
Lydia E.
This was the worst experience. Nothing about the original flight stayed the same. The airlines (Jetblue and Avianca) were changing information cheaptickets never told me. I ended up paying for a hotel due to a 24 hour layover. No one is responsible and no can help
Tianshi Z.
Don't deceive yourself, it's just that you sent me an email telling me that refunds started on February 9th, and it is already February 25th today, and I haven't received your refund for a cent in my account! If you say that you have refunded, please post your bank refund voucher here for everyone to see! Don't just send an email refund evidence edited by your company, please take out the bank refund electronic bill! Order number is CHK-5661447
ang
This is not a business, but a bunch of criminals. Because of COVID (therefore not my fault) my flight was cancelled, British Airways returned my money without any issue, Cheaptickets instead refused to return the $65 fee. I hope they go out of business ASAP; a company speculating on this pandemia does not deserve to be on the market.
Frédéric L.
I bought in march 2020 tickets to Jakarta. The tickets were canceled in april by the airline. In september the airline gave me the proof tha the tickets were already refund to Cheaptickets, who claims until now (march 2021) that they are still waiting for the refund from the airline to refund me. In december I bought tickets to Manado, via Jakarta. They provide me with tickets to Jakarta, but not to Manado. I've contacted them many times, no response.
tracy Z.
I have used cheaptickets twice. Great prices and discounts. I had no issues. Everything was perfect.
Natalie Z.
COVID 19- Flight Cancellation Back in Feb. 2020, I booked a trip for me and my family to go to ARUBA ($2,400 for airline tickets), we used cheaptickets before so I went to them for the tickets. In March 2020, all fights were cancelled and in May we were advised that our flight to Aruba was cancelled. In May, I reached out to cheaptickets about the cancellation and they confirmed that the trip was cancelled and that they were going to refund me. June, July, August and September I called them and received the same answer, please allow more time. Then in late September they advised that they did not get the refund from the airlines. So I start to investigate and it appears that you can put in the airline tickets on the United site and it advises you the status of your ticket and if it was refunded and to who it was refunded too. I print each ticket out and put them in a PDF, I drafted a nice letter letting cheaptickets know that maybe it was an oversight, but United is showing that cheaptickets was refunded on June 8, 2020 in the form of a check. Well the next 20 emails are stating that they did not get it... never did the offer to call or did they call United. I tried to call United but I am not the one who purchased the tickets cheaptickets has to call.. I even advised United on what was happening and still nothing... as of today i received the same horrible email from them -- see below: Though it should not be topic for discussion now as we would be happy to process your full refund from our end after we get the refund of your tickets from the airline. Jun 8th, 2020 is the date that shows airline processed the check refund but as we informed you multiple times that we have not received it yet. Regards, Cheaptickets 1800-547-0086 At this point, I have gone to the BBB and seek an Attorney... I am sure they are not just doing this to me.... be careful of this company...
Anne-Lise
I asked Cheaptickets for a refund of flights that were cancelled by the airline due to the pandemic. The flights were scheduled for May, I received a voucher from the airline after cancellation. I asked for a refund of that voucher in July, at which point Cheaptickets claimed my flights had not even been cancelled. After many messages back and forth, they confirmed that my booking had indeed been cancelled by the airline and they claimed they had started my refund application, which could take up to 4 weeks. When those 4 weeks had passed, I contacted customer service again but I only received automated replies, saying that my request was in progress and I needed to be patient. It was at the end of October that I was informed that my request had been cancelled by Cheaptickets! They claimed this was because I had received a voucher instead, which makes no sense since I asked for a refund of the voucher in the first place. Again, they promised to finalize my “new” request within 4 weeks. It has been over a month now but I still haven’t seen my money back. Customer service is not responding to my messages anymore. Even given the circumstances, this customer service is the worst. UPDATE: today I was informed that my refund was denied by KLM, even though KLM promises to refund all vouchers! No reason or explanation given.
