CheapticketsReviews of cheaptickets.com

I arrived to the hotel and the hotel had no idea I was staying. The hotel graciously allowed me to check in while I called cheap tickets to remind them they need to inform the hotel of my reservation as my card has already been billed. I was on the phone for at least 20 minutes while this was addressed. While I was on hold, I googled the regular price of the hotel without the assistance of cheap tickets, and it would have been MUCH cheaper to book the hotel on my own, without them. Please save your time and do not do business with these people again.

I ordered these tickets for my husband's birthday. They never arrived. When I ordered them from my phone, it did not prompt me to provide shipping information because I already had an account. I immediately went back in and updated our shipping address, as we had moved months ago. My order was not confirmed for a few days, and not shipped for several days after that. I checked back multiple times to ensure that my information was correct. According to my account, it was. My tickets shipped to my shipping address, where no one lives, and the seller did not require a signature for a $500 package (something your consumers are NOT made aware of). I didn't realize this until several days later, when I wondered where my tickets were and saw that they were left on a doorstep days earlier. I called Fed Ex to find they were delivered to the wrong address. I called Cheap Tickets and was told by a woman they would resolve it and she placed me on hold....she hung up on me instead of placing me on hold. When I called back she was unavailable, and a man told me she would call me back. She never did. I called back later that evening and she told me she was still working on resolving it and assured me someone would contact me with a resolution that evening. No one called me back. Not that day, not the next day, NOT AT ALL. I called again and was told by a man that there was nothing that they would do for me. He said he was placing me on hold and hung up on me. I called back many times, was sent to voicemail, and never received a call back. Every time I speak to someone, I'm told that I was denied a refund and there is nothing I can do. You guys have my $500 and I have no tickets. This is FRAUDULENT business practice and I will not let it go until I have the tickets I ordered or a refund! I am APPALLED! I have seen your horrendous reviews and my BBB complaint as well as my AG complaint will be spread everywhere until it is resolved. UPDATE: Posted reviews on FB and I was BLOCKED and all reviews deleted!! They are scammers!!!! I won't stop spreading the word until they do the right thing and give me my tickets OR my money back!!!

Do not click on insurance because they do not give your money back anyway.

Will never ever to recomment to friends and others at all. I booked a ticket 2 months prior my departure. Once i want to check in i was denied. Because i dont have document that the agent should told me beforhead. When the problem is happening, i was terriblely difficult to find the contact person to help. Once i found i have to call numerous time, hours and hours hold on line. no extention number/ personal agent number allowed to the costomer so everytime i call i speak to different person than start over all the questioning. No problem solved till now.

My trip is in 23 days. I called my hotel to verify the european outlet converter i would need and they let me know ties were cut with Cheap Tickets and I was never notified, ONE MONTH PRIOR. Cheap tickets did not want to take responsibility. The supervisor had the audacity to tell me she was going to cancel my trip all together. She tried rebooking me at a hotel hours away from my original hotel. Refused to pay for a room that was a slight upgrade and. Took 2 hours on the phone for them to request I book the same exact hotel on Hotels.com, said they would reimburse me for my new reservation and it would take 5 business days for reimbursment. Nothing is in my account from them and now they are saying they "dont see" my proof of reciept from Hotels.com. Now they tell me it will take an additional 5 days to reimburse me. They are making this trip an absolute headache. The hotel is still listed on their website available to book. Traveling to Greece has always been my dream trip and they have taken away from that.

I was just about to break my own rule and ignore my instincts by booking with this third party cheap tickets agent to save $200 over booking with the airline directly.... but decided to check reviews first. Holy Cow! Not one positive review on this page. Each and every one answered with a minimum wage, cookie cutter response in an attempt to look responsive. That on-line c/s tactic is alright for the random complaint but looks totally lame and disingenuous when ALL your reviews are in the toilet. Anyway thanks for the reviews. Glad I checked. Paying the extra $200, always smart to be the airline's direct customer, especially long haul international travel. Standing in LAX trying to get a hold of some dude in Bangkok at 1 am, is not my idea of a good time.

I was assisted in booking a hotel online for 5/1-5/3 but upon arriving to check in, I quickly learned that the agent booked my stay in Logan, WV instead of Logan, UT. The entire town was completely booked due to the University's graduation and I had nowhere to stay. I immediately called customer service and waited to talk to a representative for 20 minutes even though it said the wait time was 6 minutes. No luck, I hung up and called back 30 minutes later and was asked to wait 2 minutes for an agent. After waiting another 20 minutes on the phone, I finally spoke to an agent who informed me that the approving refund manager of the hotel was not in after 5 pm (EST) and that I would need to call back Saturday between the hours of 8-5 pm (EST) to request an approval as nothing was guaranteed. The next morning, I called back at 10:00 am (MST) and spoke with an agent that connected me to the hotel manager and after talking with the hotel manager, I realized that the Cheap Tickets agent called the Utah location instead of the West Virginia location for my refund. The Utah manager had no idea what reservation the agent called her about and I was left at another dead end, on the phone for another hour trying to figure out this mess. A couple of hours later, I called back customer service who called the correct hotel, this time, in West Virginia to try to obtain my refund. I was then told - once again - that the refund manager had left early from the hotel that day and even though I had called before 5 pm, I was out of luck and needed to call Cheap Tickets customer service back on Monday to try to obtain my refund. I called this morning (5/4) and finally was able to get approval by the hotel manager to obtain a refund for my purchase. I was advised that the hotel manager would send me an email verifying the refund but I needed to call back customer service - once again (for the 6th time) - and let them know when I had received my refund email and then Cheap Tickets would provide me a full refund for their mistake. I called customer service back, notified them that I had received the approval email from the hotel manager and they approved a refund, which will process in 5 business days. It took me 4 days to get this issue resolved and doesn't account for the fact that I never did find a place to stay in Logan, UT as all other hotels were completely booked and the run around for this issue and multiple excuses about a "manager not approving" the refund has left me never, ever wanting to endure this mess again.

I had a trip booked to Mexico. I sprained my foot and was in a boot for 6 weeks. I submitted all my medicals, my Orthopedic Surgeon wrote a letter. I still could not get ANY of my $420.98 back!!! I called Cheap Tickets, Orbitz & the airlines. Due to me using this company, nothing was refundable. I am on crutches and in a boot and cannot even walk or drive. This company is a huge scam & they do not give a care in the world about serving customers to make them happy. Sad.