Average
Based on 189 reviews
Checkbook3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Checkbook (checkbook.io) has 189 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
189 approved reviews, newest moderated first
Arden
Frank was a great help!
Reply from CheckbookSep 14, 2023
Hi Arden, My name is Genna and I'm a member of the Customer Support team. Thank you kindly for the great review. We're very happy that your issue was resolved quickly and effectively. If you have any other questions in the future, please contact us at [email protected]. Kind regards, Genna T.
JIMMY K.
I got a quick response from a live agent for a limit increase.
Reply from CheckbookSep 13, 2023
Hi Jimmy, My name is Genna and I'm a member of the Customer Support team. Thank you kindly for the great review. We're happy that you got a quick resolution to your request. If you have any other questions in the future, please do not hesitate to contact us again at [email protected]. Kind regards, Genna T.
Tawnie F.
Note: Nice try but deflection and lack of accountability don’t look good on your company……after my post Checkbook IO attempted to have my review removed. Didn’t work guys. If only you were as fast with them direct check errors. Do not use them for large direct check bundles. They seem to have a issue with this feature. I work for the university I am mentioning. I fully understand how deposits work. When it time for checkbook io to issue refunds on behalf on my college they have issues. My review is not the first to comment on this inconsistency. Is it intentional holding of the money? Let’s hope not. At best it’s a technical issue that has Persisted at least over the last year without any real changes on the end of checkbook io. We have several thousand students who are very upset because they depend on that money to get by. ( they also assured accounting the issues would be fixed yesterday and was not) My university uses them as a way to deposit student refunds. This is the second time in a month these payments where not sent out properly. It’s very frustrating as the accounts department at the college and the team here seem to take several days to weeks to sort it out. In response to the response to my review. Of course you don’t dictate when my college sends out payment. However as they use your service the responsibility of successfully issuing these payment falls on your company and software. 20,000 student plus have been repeatedly delayed in receiving payments issued via the digital check. I have communications from my school explaining the issues. Deflection does look good on a corporation.
Reply from CheckbookAug 25, 2023
Hello Tawnie, My name is Genna and I'm a member of the Customer Support team here at Checkbook. Thank you for taking the time to share your feedback with us. While I completely understand your frustration in this situation, we do not decide when payments are sent to students. As soon as your payment sender issues a payment it is processed immediately. If you are having any difficulty with a payment, please email us at [email protected] and we will be happy to guide you on the best course of action to deposit your payment. Or, If you are on the deposit screen of your payment, there is a blue chat icon in the bottom right hand corner that you can use to chat with a live Checkbook Support Agent Monday through Friday, 8am to 8pm est. They will be able to guide you on how to deposit your payment if you are experiencing any difficulty. Kind regards, Genna T.
Rafi R.
I was having trouble viewing my past payments. Rose was so kind to help me and showed me how to view them. Thank you for all your time and help. R. Rodriguez
Reply from CheckbookAug 23, 2023
Hi Rafi, My name is Genna and I'm a member of the Customer Support team. Thank you for taking the time and sharing your feedback with us. We appreciate it and happy that you had a great experience. If you have any other questions in the future, please do not hesitate to reach out to us at [email protected]. Kind regards, Genna T.
Robert S.
If I could give this company a zero, I would. I rented a week of vacation through Redweek.com and checkbook.io is the company they use to distribute payments. They deposited my money into the wrong account at the wrong bank. Almost $3000 gone. Communication with checkbook.io has been atrocious. There is no one to actually speak to. They say they don't have that capability yet. What kind of business is this. They said they sent a Letter of Intent to the bank where my money was deposited. When I asked for the content of the letter, I was told that they can't provide that information unless it is the insurance company for the person who was defrauded. It has been a month and a half and I am still waiting for a resolution to my situation. They also said they were not allowed to give me their physical address. It's in San Mateo, CA, by the way. I found it on the web. Why can't they give me a physical address? This is all very shady to me. If they resolve my issue, I will certainly give them credit, but so far I don't have much confidence in this company. I would not recommend using them.
Reply from CheckbookAug 15, 2023
Hi Robert, My name is Genna and I’m a member of the Customer Support team. Thank you for taking the time to leave us a review. In regards to this situation your account was compromised by factors outside of Checkbook. While we offer MFA, you must enable it. As a payment processor, we may not take responsibility for security breaches on the recipient side, especially when they are preventable by enabling certain security controls we offer. Regarding the funds being sent to the wrong bank account, we transfer funds to the bank account that is added by the recipient, i.e. we follow instructions. It’s the account holder's responsibility to keep their account secure. In this case, since the breach was not on our side, we processed the payment per the instructions provided. We may not take responsibility if somebody on your side adds the wrong bank account. We have gone above and beyond working with you and your bank responding in a timely manner by multiple members of our team, and attempting to locate the funds. If you have any other questions on this, please feel free to contact us at [email protected] and we’ll be happy to assist you further. Best regards, Genna T.
Mickayla F.
I think it's really good and helpful, but I think they charge way too much for sending payments $1/per check is kind of crazy if you think of it. $.50 would be more reasonable for those of us that are sending over $50,000+ in a given month. If they lessened the expense I would give 5 stars. Also people seem to have trouble sometimes with depositing. Some form of support for those people would be very helpful that is easy for them to find.
Reply from CheckbookJul 25, 2023
Hi Mickayla, My name is Genna and I'm a member of the Customer Support team. Thank you for your feedback. One of our sales reps will reach out to you to provide you more information about the available plans and pricing. In regards to support, you and your recipients can reach us through live chat or through email at [email protected]. Feel free to contact us if you have any other questions. Kind regards, Genna T.
JJ
Frank, Made my overall experience great because he went over and beyond to correct an issue that seemed accomplishable at the time.
Reply from CheckbookJul 24, 2023
Hi JJ, My name is Genna and I'm a member of the Customer Support team. Thank you for taking the time to write a review. We are happy that you had a great experience! If you have any other questions, please do not hesitate to contact us at [email protected]. Kind regards, Genna T.
Laura S.
The representative was very nice and helpful. Rose answered my question very quickly and provided the information I needed.
Reply from CheckbookJul 11, 2023
Hi Laura, This is Genna and I'm a member of the Customer Support team. Thank you so much for the great review! We are very happy that you had a good experience. If you have any other questions, please contact us anytime at [email protected] and we'll be happy to assist you. Kind regards, Genna T.
