Average
Based on 1,008 reviews
Checkr3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Checkr’s mission is to build a fairer future by improving understanding of the past. Our platform makes it easy for thousands of customers to hire millions of people every year. Using Checkr’s advanced background check technology, companies of all sizes can better understand the dynamics of the changing workforce, bring transparency and fairness to their hiring, and ultimately build a better future for workers.Find out more about Checkr at www.checkr.com.
Checkr (checkr.com) has 1,008 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
1,008 approved reviews, newest moderated first
Joshaua F.
Absolutely USELESS customer support. You have to communicate via email, and it's obvious the people on the other end have no idea what you're talking about about. I'm guessing they outsource their support agents.
Noah J.
Horrible customer service. Bad ui cut off my dispute unfinished. No one to talk to. Chat doesn't answer questions. They shut down chat. Force you to email. They have no phone number. Will press charges if not resolved.
April M.
Our company was quoted $29.99 for basic background checks which was fine for us as we just need the "basic". The background check info came back ok & we had not issue with that part. BUT, upon receiving our first monthly invoice for several background checks that we ordered, we find that we were charged more than $29.99. We were charged $29.99 for each of the (4) background checks + $15 for 3 of them that say "county level verification" & another $5 for the other one that says "Los Angeles - CA county fee". When I reached out to Checkr, their response was "We did not upcharge you for this. We pass that charge to the customer and if you were not notified this beforehand by the account rep I do apologize." Don't see fair if we were quoted $29.99.
Cody M.
The product descriptions say that the background checks are sufficient for school district employees and teachers. However they do not provide the required fingerprinting level check for these position. So I wasted money that they will not refund on BG checks that don't actually meet the minimum standard for the industry. The customer service was no help and displayed no interest in resolving my issues.
Amy
Was planning on switching my company to Checkr. We only do about one check per month so not high volume. Put the first potential employee in and got no confirmation and it doesn’t show them in the database for status (which I would expect to be pending). I contacted Checkr, and they emailed me and asked for MY name, birthdate, MONTH the request was made and MY DL number. Two major issues here. 1, the month? You have checks you haven’t completed in a month? 2, you are a firm responsible for logging personal identity information and you are asking me to provide those details to you in an insecure fashion such as email? Really. Not to mention you don’t have MY birthdate nor MY DL number on the account because I’m not running the check on myself.
NL B.
I was working doordash and I ended up getting two red lights tickets doordash ended up doing a background check and checkr sent them uncomplete information based on a ongoing case to this day either doordash nor checkr refuses too either update the information nor do another background check both these companies suck and I feel sorry for anyone that has too go threw this
C J.
They are supposed to be an employment background researcher/checker. They provide only partial information that is relevant to the potential employee. That is the same as LYING about the applicant. They reported that I had three accidents, which is true. But they didn’t provide the rest of the evidence that the last two accidents were NOT MY FAULT and the oldest one was over two years old. But they don’t do the right thing and research the background checks before they send them to the employer. I tried to present them with the evidence along with police reports. But they didn’t have the decency to even consider it. If they would have looked further back on my DMV report, they would have seen that I had not had an accident in over 15 years prior. All that while driving a company service vehicle for an average of 150 miles a day/6 days a week). They interfered with an employment opportunity for me just because they can’t even do what their company name says they do. PATHETIC!! Yeah, don’t expect a good review from me. Checkr is nothing but a scam. Added 4/6/24: after being denied employment due to Checkr’s insufficient background checks, I have had free time to waste when not on my regular job. So I have hung out with friends who drive for Spark (the company I was trying to get on with). While observing their practices, they explained to me how the illegal aliens are supported by Spark. They even showed me proof. Three different vehicles that were parked in spots in the designated curbside parking area. They have no tags and speak zero English. I have observed them parking in places they are not supposed to and going in to shop the orders. All while blocking front parking (spaces from legitimate drivers against Spark policy). They run multiple phones and shop multiple orders (against Spark policy). They sometimes shop two orders and pick up a curbside delivery at same time. They prefer to employ and support llegal aliens to break the law than do what is legal. THIS IS WHAT CHECKR AND SPARK PREFERS OVER LEGITIMATE US LAW-ABIDING CITIZENS!! (YES, I have photo and video evidence spanning from January 2024 thru yesterday 4/5/24, to support this).
Jose R.
Effectively been having issues with checkr since 2019 . I've probably spent easily 60-70 plus working hours trying to fix my background information only to get absolutely wreckt Everytime. Sent back Everytime. I have nightmares about checkr it's so hard to get a 2nd job
