CheckrReviews of checkr.com

If I could’ve gave them 0 stars I would they’re a terrible website to use for a background check they are very slow it seems that they take on more work than they can handle I’ve had multiple background checks done in the last 6 months always done with in a couple days and they’ve still haven’t finished my background 2 and a half weeks later and they keep changing the date it’s going to be done I wouldn’t recommend anyone use them for anything they shouldn’t be in business anymore

I know for a fact I have an active warrant in Florida and one open civil citation i have to go to court for (possession charge). Neither showed up on my report. This app is a failure. Do not use it. I wasted $140

worst company to deal with , here is the letter i sent them 2 weeks ago: Dear Checkr Management, I am writing to express my extreme frustration with the handling of my background check for my Uber account. I have submitted my documents multiple times, including my U.S. Citizenship Certificate (with the legal name change on the back), California and Pennsylvania driver’s licenses, U.S. passport, passport card, and Social Security information. Despite this, my identity and driving record remain unverified. The only action required was for your team to review the back of my U.S. Citizenship Certificate, which clearly shows my legal name change from Hamid to Ramin. This is official proof, yet your staff appears either unwilling or insufficiently trained to process it. This delay is directly affecting my ability to earn income and is causing serious financial hardship. I have complied fully with all document requests and deadlines. The lack of resolution is unacceptable and may be in violation of your obligations under the Fair Credit Reporting Act (FCRA) to ensure accurate and complete consumer reports. I demand an immediate review and correction of my background check report. Please confirm in writing that you have received and processed the proper documentation without further delay. Failure to resolve this matter promptly will leave me with no choice but to escalate my complaint to the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), and my State Attorney General. I expect a response within five (5) business days of receiving this letter.

Our company was considering utilizing the service for our background checks however, after five separate attempts to talk to a live person via a demo, the site only gave us an AI chat option that repeated the same steps and an AI phone number. We only had two simple questions that were not covered on the self- portal. Extremely disappointing experience!

Do absolutely everything you can to avoid using Checkr. Their support chat is absolutely ZERO help. No one gets back to you. No one will help you. There is no direct line (or so they say), there is no actual person to speak with. Has been such a pain in my a$$. I can't wait to get rid of this software. DO NOT USE.

I tried to contact support and only got message back from their bot. I can't recommend their services to anyone!

You can't ever talk to a real human, there is no phone number to call. You just chat with Ai and then when they can't answer your question they pass you to a person that you then have to repeat everything to. They can't help you either they just tell you that they will escalate to their specialized team and you'll receive an email. Usually it takes a couple days to get a response. We've had several faulty drug tests and they won't even offer a credit on them. Anytime I have to order more product I have to submit a ticket and wait several days to et a response. Just to order more shipping labels, drug tests etc. I can't just go on the website and place an order. I also can't reset passwords for the onsite drug testing platform. I have to submit a ticket and wait several days for that as well. Implementation was a nightmare. We provided our guidelines for background check and MVR very clearly and they did not set up the system to match. The sales team definitely sold us on something that they couldn't deliver. Avoid at all costs.

Regardless of the details, this 1-star should be 0-stars b/c Checkr.com has a battling ai chat box and an elusive [human] customer service representative. This is horrible. If a firm wishes to do the commercial business model of exchanging goods and services for a fee, then they should calculate the cost of providing a robust customer service department to aid in successfully hitting their desire to exchange goods/services for a fee. Checkr does not, in good faith, accomplish this. I WOULD LIKE FUTURE/POTENTIAL CUSTOMERS TO NOTE THAT THERE IS NO ONE ONBOARD AT Checkr TO HELP, ASSIST, OR AID YOU IN SUCCESSFULLY ACQUIRING THE GOODS AND SERVICES WHICH THEY CONVENIENTLY CHARGE. Consider, that if Checkr backed up their products and services they would at least offer partial refunds or a good faith accommodation of providing other Checkr services in exchange for the full refund. This keeps the funds in their pockets but at least leaves the customer with [something]. You see, I received a Checkr report product, just not the one that they indicated that I would receive for $99.99. Moreover, Checkr has no good faith. I would have been receptive to other reports that might be useful for me. I would have been receptive to a partial refunds. I received nothing but a “summary” report. Considering that a “summary” report cannot aid me in updating my resume, I feel as though I’ve been taken advantage of. Imagine purchasing a detailed employment history report and receiving a response like, “I saw it, you’re a-ok.” Would not one feel betrayed, let down and ripped off?!