Excellent
Based on 523 reviews
cheeselovershop.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brought to you by people who love cheese, the Cheese Lover Shop is an e-commerce shop that brings you amazing cheese experiences. Our dedicated team is here to answer any questions you may have, while trying to give you the best shopping experience. From board classics, kits, subscription, e-gift cards, virtual classes and more, we have everything for your cheese needs!
cheeselovershop.com (cheeselovershop.com) has 523 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
523 approved reviews, newest moderated first
Kara F.
LOVE the brie bites! They are so creamy and absolute perfection!
Reply from cheeselovershop.comApr 21, 2021
Hi Kara! Thank you for sharing the love! And being a supporter of our business! See you soon - on cheeselovershop.com
Michael S.
Im very pleased with the product but what was most impressive was how The Cheese Lover Shop packaged my cheese. It came to me very cold and the ice packs were still frozen which brought a smile to my face. I've bought perishable items from a huge competitor and have been continually experiencing products being thawed when they say you'll receive them frozen or very cold. Thank you again and keep up the good work.
Reply from cheeselovershop.comApr 21, 2021
Hi Michael - thank you for writing such a detailed review. We always appreciate the feedback from our customers and love to hear we do a good job! Please note that in the coming month we will introduce an even better box we just completed testing with. The box will comes from recycled components, and will be 100% recyclable and sustainable. Warmly - Sebastien
Terria H.
I just LOVE THIS BRIE!❤
Reply from cheeselovershop.comApr 21, 2021
Terria - and we love you for it! :) thank you for your repeat business for the last few months and trusting us with your cheese need. Sebastien
Fred F.
The Rouge River Smokey Blue was out of this world. I will definitely order again. The Camembert was excellent. That's all I've tried so far. I will absolutely be a repeat customer!
Reply from cheeselovershop.comApr 19, 2021
Fred thank you for sharing your experience and your enthusiasm! We are absolutely thrilled to get such positive review. See you soon at cheeselovershop.com
Cindy
UPDATE: The CLS really redeemed themselves. Tonight, I received both boxes that I had ordered previously. They did not have to do this. Good customer service makes you feel heard and appreciated as a customer. Yes, they have no control over delivery issues but it is still super frustrating. When I orginally placed my order, I wanted to try the truffle cheese. This box was lost and I received a credit to use later. This box was ordered 3/23/21 and arrived 4/16/21. I order my second box with the credit. This box was also lost/there was a delay with delivery. It was supposed to arrive 4/14 and arrived 4/16/21. The ice packs were melted and not cool. So, I have placed 2 orders - one that was shipped next day and arrived 3+ weeks later and one that was shipped 2 day and arrived after 5 days. I was told after the 2nd order that they had no control over Fed Ex. BUT-you had control to give me a credit after the first order. NEVER AGAIN. DON'T WASTE YOUR TIME!
Reply from cheeselovershop.comApr 16, 2021
Update: Hi Cindy - what a relief. I am glad we finally worked this out and FedEx managed to deliver in timely manner this time around. We hope to see you soon on cheeselovershop.com and, 100% all customer's voices are heard and we will always take the necessary steps to make it right. For the love of cheese! :) Original Response: Hi Cindy - thank you for sharing your frustrating feedback with us. Please know we share them with you. You indeed placed your 1st order on March 23rd and WE shipped it the very same day. You and I have been back and forth and it took almost 3 weeks for FedEx to deliver. The main contributing factor for this was the snow storm that hit TX earlier in the month and FedEx Memphis hub was overflooded of packages. This is out of our control. For the 2nd shipment, you ordered April 10th (we do not ship on Saturday) and we shipped your new package on Monday April 12th. Here again and unfortunately we ran out of luck with FedEx since it took them 4 days to deliver your package instead of 2-days we pay for. As I tried to explain, FedEx schedule is out of our control and while we have an excellent service level with them, sometimes they drop the ball- and yes this is unfortunate. Last we exchanged, the parcel was still in transit and my advice at that point was to call FedEx and see what was the hurdle.....I will reach you privately to resolve this but again we did everything in an efficient manner on our side. Warmly - Sebastien
Diana C.
I wanted to love all the cheeses when they arrived my mother-in-law & I tried all of them. They were amazing! Then I broke out into a rash all over my chest, abdomen, & back. I had to give away all the cheese.
Reply from cheeselovershop.comApr 15, 2021
Hi Diana - thank you for taking the time to write a review and we foremost hope your health is OK. We unfortunately cannot comment about health issues/reactions but would be happy to discuss further privately if you deem necessary. Warmly, Sebastien
Mae Joy G.
Always supreme products, packaged with care.
Reply from cheeselovershop.comApr 15, 2021
Mae Joy! We are so happy you love Supreme as much as we do! See you soon on cheeselovershop.com - warmly - Sebastien
Team B.
I run a charcuterie board business, BoardsbyMo, out of Boston, MA and frequently use CSL products on my boards. The quality is amazing and I love being able to order a variety of cheese (and now meat) from one spot. The customer service is always great as well, and shipping is speedy!
Reply from cheeselovershop.comApr 15, 2021
Hi Team BoardsbyMo! thank you for your review and we love that you find our offering perfect for your business needs! See you soon on cheeselovershop.com
