Cherry Tree DesignReviews of cherrytreedesign.com

The entire experience from design, obtaining samples, ordering, shipping and delivery, installation, and support were outstanding! I especially want to compliment Bev Piette, Shoji Specialist / Design Consultant who was very responsive to all our inquiry's and served as a vital POC through the entire process! The installed Shoji screens are of the highest quality and are the show case of our Master Bathroom/Spa remodel project!!!!

Wonderful customer service, great design of website, beautiful shoji doors, shipped with secure packing, easily installed and very smooth operating. No complaints at all.

Unique product and excellent service

We were installing Shoji screen in an unusual spot that was actually quite complicated in terms of placement, valances and opening direction, etc. After a lot of research and conversations with many builders of shoji screens we went with Cherry Tree for a number of reasons. To sum those reasons up: it's a fairly big investment to order something so custom online but Beverly was incredibly helpful, patient and very responsive through the process from consideration to planning to purchase. The screens showed up and they are impeccably crafted, look beautiful and transformed the look of a rather dreary room into something stunning. Their work is like fine furniture. If you're putting in shoji screens I would put Cherry Tree at the top of the list.

These are the most beautiful and well made shoji screens I've ever seen. Bev, the sales person, was extremely helpful with the design and measurements. The doors arrived on schedule. SO HAPPY!!!

I was impressed by the whole process. The website was very helpful. I had a question and was quickly helped via email and phone. After the order, I got a call to confirm everything was correct. Shipment came on time, well packed. Everything was in perfect order, we installed it and it looks even better than I anticipated. Cant say anything negative. It was definitely 5 starts.

My doors are beautiful, and the quality is more than you could ask for. One suggestion I have if you are building an opening to support the doors is to ask the exact vertical dimension that the opening should be. (The horizontal dimension is very easy to figure). But you need to ask the vertical dimension so your contractor knows exactly the height to make the supporting header, and the thickness of the base track to request.. Once that is known, you can easily mount the top and bottom tracks inside that opening.

I would have given Cherry Tree Design five stars except for the way they handled one issue that was VERY importanty to me. From the start, I was clear that I required totally opaque screens. After they were installed, it became apparent that they were not opaque. I paid an upcharge and was assured they would be opaque. After sending a picture showing the light clearly coming through, I was told "yes, it is very apparent and we have never had this complaint before". Their solution is that I need to unscrew the frames of the screens and add another layer of backing which they supplied to me. Either my contractor or I will have to do this. I think this looks much harder to to than I am capable of doing. My contractor has not been able to come back yet to attempt this fix. Cherry Tree has not offered me a refuund of my upcharge or any compensation for the labor cost involved in fixing what was their job from the very start. A very disappointing ending (still ongoing) to an otherwise wonderful process. Too Bad.