Reply from Cheryl HunterJan 24, 2022
Artur, I listened to the entire recording of your Strategy Session with Sean; as he informed you at the top of your call, we record all sessions for quality assurance. While our TrustPilot account is fairly new—I only opened the account six weeks ago—as you may have noticed, the overwhelming majority of our reviews are from happy, delighted customers. That’s why I was highly motivated to see what went wrong on your Strategy Session: because my team and I are committed to providing an extraordinary experience for people, whether or not those people ever become our clients.
After listening to your Strategy Session, however, it seemed as though you may have had an ulterior motive for booking the call. Being one of the industry leaders in helping people get their message out to millions via major media has caused many of our competitors and others to book one of our valuable Strategy Sessions in order to try to understand our methodology and pump our Strategy Coaches for proprietary information.
While I could certainly be wrong, your call seemed to be one of those occasions. You specifically asked Sean for our "secret sauce,” and to be provided a “detailed PDF of everything we do in our program and how we do it.” When Sean told you that information is reserved only for our clients, you hung up then posted this negative review.
Our Strategy Sessions provide incredible insight and clarity into what is not working in a business’ visibility, as well the exact strategy that will solve the visibility problem. In this case, Sean thought that your business would be a good fit for our program, so he made you an offer. Please understand that we do not reveal our secret sauce to anyone who is not a client. Whatever your motives were for booking the call, you missed the value of the call by only wanting to know how we get amazing outcomes for our clients, rather than utilizing all that the call provides.
You responded to Sean’s post-call email, "It was wonderful meeting you!” by writing, "this was the most frustrating call I ever had, the worst.” As the business owner, I’m sorry you had that experience. If you’d chosen to reach out to us with a request of any kind, I would have been happy to assist. Given you didn’t do that, however, the only viable option at this time is to respond to you here.
My team and I have been helping people gain major media exposure for their businesses and brands for a long time now. We are passion-driven individuals who are committed to helping our clients stand out from the competition so they can make the difference they were created to make. We were built upon the methodology that I personally created to gain billions of views for my own message; I’m a survivor of teenage kidnapping for trafficking, and I spread a message of hope with the world, empowering people to overcome the adversity they face.
It’s clear your negative review is designed to do damage to our reputation and disparage us. While I’m sorry that you chose that option, Artur, rather than choosing to reach out to me for help, that is your prerogative. It remains my prerogative, as well as the prerogative of my team, however, to continue to serve those that wish to make the biggest positive difference in the world that they possibly can. It is our honor and privilege to help those people command the spotlight.
Best, Cheryl Hunter