Reply from Cheryl HunterNov 6, 2023
Leon,
We listened to the entirety of your recorded Strategy Session with Chris; as he informed you at the top of your call, we record all sessions for quality assurance.
As you may have noticed, the overwhelming majority of our reviews are from happy, fulfilled clients - so we were eager to inspect your experience, as my team and I are committed to ensuring a quality experience and helpful session whether or not we end up taking you as a Client.
It seems, however, as though you may have had an ulterior motive for booking the call, to begin with; upon our internal quality assurance review, your call comes across as a vetting call, by you. Being one of the industry leaders in helping people get their message out to millions via major media has caused many of our competitors and people who believe ‘they know how it’s done’ to book one of our valuable Strategy Sessions purely to try and gain insight on our methodology and proprietary information.
While that may not have been your full intent, after we conducted our Strategy Session with you, we invited you in to become a Client - and on multiple occasions you actually **praised** Chris for doing a good job, and requested to hear more. It wasn’t until we provided you the finite, proprietary details about the offer that you took a sharp turn and cited that you needed ‘a day or so to mull it over’.
Chris, of course, attempted to dive in and determine what he could provide to help add insight, background details, and research information about us - and you proceeded to be combative, not answer his questions, and ultimately hang up the call…and then came here to leave a negative review.
Please understand: that we do not reveal our proprietary details to anyone who is not a client. Whatever your motives were for booking the call, you missed the value of the call by only wanting to know the fiscal details on how we get amazing outcomes for our clients, rather than utilizing all that the call provides. While our Strategy Sessions provide insight and clarity into what is not working in a business’s visibility, as well as the exact strategy that will solve the visibility problem - major media is not for everyone.
We have to thoroughly ensure that any potential client has a problem we can solve, is media-worthy, and is a fit for how we can solve that problem with them. You stated on the call that you were committed, decisive, coachable, and resourceful — and wanted to proceed — but once the offer was given, you were suddenly no longer committed, decisive, coachable, and resourceful. The more Chris tried to understand what you needed, the more combative you became.
It’s quite clear that your review is designed to reveal information intended only for those we make an offer to, and ultimately attempt to do damage to our reputation. I’m sorry that you felt this was the best way to proceed, rather than reaching out directly to our team to discuss further how you felt about your call with Chris. We will continue to serve those who aim to make the biggest positive difference in the world, as it’s our honor and pleasure to help those amazing clients command the spotlight they deserve.
To your success,
Cheryl Hunter