Chewy.comReviews of chewy.com

If every company had customer service as good as Chewy’s is, the world would be a much better place. They are stellar. Their fast delivery, their quick response times to emails/calls, their willingness to correct wrong or misdelivered orders, their generosity in donating to shelters, their kindness when a customer’s pet dies… they constantly go above and beyond. If you haven’t used them before for your pet’s needs, I highly recommend them.

Chewy is awesome. Not only were they the easiest way to get everything from food, nail clippers, or a pooper scooper, but their customer service was great too!!! I called a few days ago to cancel my account because our Cocker Spaniel of 16 years passed away and today I got flowers delivered from them! Wow total customer service goodness. Thank you for everything Chewy!

I didn’t seek chewy out, but they just came up in the search engine, so I tried them. It turns out that, because of my experience with them, they have a customer for life. I ordered a fly mask for my horse, and left a review saying that it was fairly flimsy. It was on my horse for some weeks, and then he scratched it off on a tree. I really wasn’t upset about it, but was just reporting on how long the mask held up. I think I even left a three rating. Within hours of having left that review, customer service contacted me and offered to send me a new one… Free of charge. I accepted, gratefully. When I put the second one on my horse, it wasn’t 24 hours before the zipper broke. I wrote them back… Email… And told them about it. I really need a good fly mask on my horses head and neck, so I needed something in a hurry. They sent me another one within two days. What this tells me is that, even though chewy is not the manufacturer, they stand behind the products they sell. That’s all I ask for, and they came through with flying colors. What a great company, with great customer service!

I love Chewy and their customer service. I ordered everything for multiple pet from them including medications. I stopped because of FedEx. They were the nightmare. I recently ordered again great service from chewy but Fedex. Medication was late, destroyed boxes and products that was literally slammed against my door. I called Chewy and they instantly sent replacements. For 3 days now, FedEx has had my boxes on the truck and out for delivery and every evening it says delayed again. I had to go and buy the stuff today at the store because I don't know if I will get it. So not only have I paid twice I've had to pay more. I won't order medication because my dog can't be without it and fedex isn't reliable. Orders will be minimal at best.

I am extremely happy with Chewy! I started using them about a year ago to get medicines for my 19 year old cat. They gave me a great price and discount for setting up auto delivery.y cat passed away recently so I called to advise them. They are refunding some of my money to my surprise. When I arrived home from work today there was a bouquet of flowers and vase with a sympathy card!! Talk about great customer service!!

I can't say enough about how bad this vendor is ! I ordered one 30lb bag of dog food and a box of poop bags on 06/23/2020. Five days went by and it hadn't shipped, so on 06/29/2020, I called chewy. An agent informed me that because I was a new client, I should have received an email from their security dept., which would ask me to answer some questions, so they could determine that I was ligitamate. I informed the agent that I did not receive the email. She checked her records, and verified that no email had been sent. She also stated that it looked like the security dept. had dropped the ball. With that, she asked me a few questions, which I answered correctly, and stated that the security dept. would review my answers. If all answers were correct, my order would ship asap. That night I received another email from chewy asking me to change my password. I complied. The next day I received an email containing an apology and a little lecture explaining why I should not have ordered late in the week. I also received another notice saying my items had shipped.(yay !) On 07/02/2020, the large chewy box arrived with both items and no padding, consequently the dog bag had been ripped open, and some of the dog food had escaped. I sent a message to chewy explaining how dissatisfied I was, and they responded by sending a replacement 30 lb bag. Big deal ! What a pain in the you know what ! My advise is to find a different vendor who has their act together.

Canceled my auto delivery months ago because dogs don’t like the food. I check my banking and they deducted money today. I checked email and my only notice was at 0100. Called and told the lady I had canceled. She said oh well it’s already and the way and we can’t refund you. Horrible customer service.

My cat recently required euthanasia because He was losing his fight to cancer and lost his quality of life. I was receiving auto shipments of his prescription food and I had recently received one that was unopened at the time of his death. When I called to see if I could return the food, the customer service agent told me that I didn’t need to return it I had enough going on at the moment and that I should donate it to a shelter or a veterinarian. They gave me a full refund to my amazement. I’ve always had good service from Chewy but this blew me away. Great company and amazing employees, with a special shout out to Kiara!