Chewy.comReviews of chewy.com

Terrible terrible customer service and company as a whole is trash. I made three orders, first ordered was cancelled because they said the vet didn’t answer. So I assume okay it was probably a time when he was out or they were busy. I called my vet and my vet said they never got a call. So I called back and reordered it. Second time I got an email they cancelled it yet AGAIN. Saying they had not gotten authorization. I had the customer service rep personally call the vet while I was still on the phone on hold. I was also right at the vets office little did chewy know. The receptionist answers and my vet RIGHT IN FRONT OF ME, and authorizes the prescription. SIX DAYS LATER IT WAS CANCELLED AGAIN, I called in and the guy I just spoke to said they didn’t have authorization. LIES. I JUST GOT IT THE LAST ORDER. TERRIBLE COMPANY!!!

My little Miss Abbey passed away on Tuesday. I called to have all future shipments canceled. The young lady I talked to was so sweet and offered her condolences. Today I received a beautiful flowe arrangement from them. They're the best company ever! 💗

Great company. Great customer service, Jennifer was wonderful. Will always use them for my pets needs.

I cannot say enough about the wonderful customer service that Chewey.com provides. Rusty our fish died recently. I had just received some fish medication and also some more charcoal filters from Chewey.com. I called them to see if I could return the items since they were unopened. The customer service rep that assisted me was really sweet and expressed her condolences that Rusty had died. She said to donate the items and they would issue me a refund for the items. I received beautiful long stem roses from them a few days later to express their condolences. I also order heart worm medication for our dog through them. They contact my vet for authorization and I’ve never had any issues. As I said, Great Customer Service!

I have been a customer of chewy for about 4 years now. In that time I have not had an issue with my products until last year. They were always on time and exactly what I ordered. I have had 2 problems with my orders in the last year (and I almost blame it on the pandemic and craziness of the world). I called them about my problem and they made it right right away. I either got a partial refund for my troubles and/or they replaced my product. I would and do highly recommend them to all of my friends and family. Great job Chewy! PS. My animals all love getting their birthday cards ever year! 🥰

This pet owner is very pleased with Chewy.com. Currently, I am on bed rest. I just pressed the purchase button and the the package magically showed up at my door hours later. Amazing! Frankie can 💩 on his wee wee pads and I can focus on bed rest.

I placed my order for heartworm prevention for two of my dogs on July 13. They assured me that they would contact my vet for authorization. I immediately notify my vet after placing my Chewy order so that they know to expect a request. After a few days without an update, I call Chewy’s customer service for the second time. They tell me that they haven’t heard back from my vet. So I call my vet. My vet states that they have not received anything from Chewy, whether it be via email, fax, or call. My vet also firmly states that they only accept calls about authorizations during certain business hours — I prominently relay this information to Chewy. They reassure me yet again that they will have their pharmacy CALL the vet. It’s now July 21, a week since I’ve placed my order when Chewy sends me an email about my order soon to be canceled due to lack of Rx authorization. I frantically call their customer service as well as my vet to see what the hold up is, especially since my dogs are going unprotected from heartworms due to their delay! The vet verifies that they still haven’t received a call. Chewy then changes their story to say that they didn’t call my vet. Instead, Chewy sent a request to my vet via an online PORTAL. I specifically stated to them that my vet will only accept phone call authorization requests. Moreover, the request over the Portal is deemed useless as my vet doesn’t have access to that since their change in business ownership. I call Chewy for the countless time and spoke to a rude male customer service representative from Dallas that said to me, “I’m surprised Chewy hadn’t canceled your order sooner as this request for authorization has carried on longer than it should have. Your order will be canceled, and that’s just what’s going to happen since there’s no authorization. You can get your vet to call us.” Excuse yourself. Not only did I get reassurance from previous representatives that they would make a phone call to request authorization, but also, it is Chewy’s/their pharmacy’s job to reach out to the clinic/doctor. Not only did they not place phone calls as claimed, but they refused to call the vet after repeated reminders in order to get the authorization. Had I known the process would be a lengthy waste of my time receiving the run around, and that they wouldn’t actually do phone call requests for authorizations, then I would have gone somewhere else instead of having my dogs be at risk without protection.

My dog had an estimated four days of food left in his container. I placed the order then figuring that was plenty of time to get the next bag delivered with time to spare. Not so. Five days later and no sign of it. Thankfully we have three dogs and he's getting fed some of theirs. Chewy.com's long delivery time is inexcusable.