Great
Based on 13,226 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
13,226 approved reviews, newest moderated first
Chris L.
Terrible customer service. I was trying to get an issue resolved with them for a whole month. Each time I contacted them they had no clue what I was talking about. It everytime I talked to them they said they would look into it and get back to me. But they still would have no clue what I was talking about the next time I contacted them. Not very good customer service to lie to people
Patsy
Chewy is better, cheaper, faster, customer service friendly than Amazon. I received my order next day but 2 of the Items were wrong. I’m thinking my fault. When I thought I put in my choice it was not completely activated. But they gave me a refund and I reordered them and am getting the same great delivery service as before. Customer service was spectacular!!!!!
Harven D.
Poor Customer Service ! Lately their delivery takes forever, they charge you for delivery and promise a 1-3 business day, however, never on time !! after several follow ups for 7-8 days on my recent order I had to cancel and deactivate my account. They didn't seem to care ! And that's how you know that they don't value their customers ...
C C.
The on-line shopping experience is actually very good and on par with competing services but one thing that keeps happening on my free (1 - 3 day) shipping orders is that they always come in 6 - 8 days! That really doesn't help my situation and going to the store ends up being a necessity. When I first started using Chewy a while ago it really was 3 days! Confused and dissapointed...
Julie Grandjean M.
I have already written a review a few months back praising Chewy's customer service. But truly, I have never encountered such a big company that cares so much about their clients and their fur babies. My dog passed last week. Cancelling the autoship was a breeze (it is not the case everywhere, trust me). I also wanted to send back unopened items from my last order, and to spare me the burden, they simply refunded those items without me having to send it back. Not only that, they also sent beautiful flowers just a couple of days later. I would definitely recommend Chewy to anyone with fur babies. They will go above and beyond for everything. Thank you so much for the care you have shown me in this time of loss.
Megan M.
Chewy is the most amazing pet company! Not only do they have the most affordable and competitive prices, their customer service is unbeatable! After our baby passed away, I asked to return unopened medication that we purchased. They replied almost instantly, gave us a refund, and told us to donated the medication valued at $90. The following day, we received beautiful sympathy flowers that made us feel so good. I cannot recommend them enough!
Sarah
I wish I could give them 10/10. I’ve always been happy with Chewy, but today I received a birthday card in the mail from Chewy for my cat Simba. His birthday is later this month. I was most thrilled to see that it was hand-written because that shows the time, love and care spent in doing things right. I felt very honored to receive such a kind gesture. I am a very happy and I will forever be a loyal customer. Thank you Chewy.
Candy S.
What an awesome company Chewy.com is! We lost our beloved dog, Riley recently. Chewy, doing their usual Birthday cards, sent one to our baby. I called when I received the card last week, and told them that our baby was no longer with us, and could they please remove him off of their mailing list? The young man that I spoke with, I believe his name was Adam, was very sympathetic on the phone, and told me he was so sorry to hear of our loss. He asked me if there was anything else he could do for me besides remove Riley from the mailing list? I told him no, that was it, and of course I was crying at this point. He once again extended his sympathy to me, and said if there was anything else they could do to please let them know. Fast forward to today, and I received a dozen vased roses, with condolences on Riley's passing! Talk about going above, and beyond! What great business! All companies could take a lesson from Chewy.com! Thank you Chewy! I totally appreciate the flowers, and the condolences.
