Chewy.comReviews of chewy.com

I have been using Chewy for several years. Never had a problem. Customer service was always great, products always good, delivery was great. But I do not believe in cancel culture. Made my first order on Petflow today.

I won’t stand for companies making political stands. Wish they would just focus on pets

I had to contact customer service to cancel my autoship because my beloved Pomeranian Batman had crossed the rainbow bridge. I got very emotional explaining my situation. Amanda, the CSR was very sympathetic and refunded the box that I had just received. Then today I received a beautiful floral arrangement with a heartfelt card from Amanda. I was shocked and very touched that Amanda and Chewy went above and beyond at a time when I needed it the most. Thank you Amanda & Chewy. I will never forget your kindness! RIP Batman 1/11/2021

I am very disappointed in this company, and the lack of accountability and transparency. As an educated consumer, I chose to support companies that have integrity and that value their customers. Sadly, Chewy does not. My email: Good Evening, I would like your statement on whether you have dropped My Pillow from your company, please. I buy for two households and four dogs from your company, and I personally could care less about your personal political views. So if you have decided to limit my ability to order products on your site based on political reasons, I will go back to ordering from Amazon. In a terrible cancel culture climate and an America that feels torn apart at the seams, I refused to buy from any company that has chosen to cancel specific products that are offered to your customers, who you actually work for.... I am awaiting your statement, and trust me, no answer is an answer. Sincerely, Angela Barnett Chewy's Reply: Hi there Angela, Thank you so much for sharing your thoughts. We strive to focus our service on the health and happiness of all pets and have no political affiliations. Please let us know if there is anything we can do for you in the future. Best whiskers, Aerielle H. Customer Service Chewy

Chewys customer service is terrible. I received subpar items and wished to return them and had a difficult time getting anything taken care of. Never again.

Great customer service. An item arrived broken and it took (no exaggeration) 2 whole minutes on the phone with them before a replacement was sent!

After my 5th order with issues I just couldnt take it anymore. 2-day ship now takes 7 days. Order is half filled because they are out-of-stock but sent me no notification. I did auto-ship but no more. They have the worse "dont care" attitude. Target and Walmart are cheaper anyway,

I have used Chewy for years for many dog items (including food, toys, medications, etc.) and the customer service has always been top notch. I had an incident where my dog had her food changed by her vet and I had recently ordered a new bag of her old food. I contacted Chewy about returning the bag and they refunded me and told me to donate the food to a person who really needs it (which I did). I recently contacted Chewy about my beloved dog, Roxie, passing away and needing to make her account and prescriptions inactive. The customer service representative was so incredibly friendly and expressed his sadness due to my dog's passing. He took the time to help me with anything I needed and I made the process much easier for me. The next day, a bouquet for beautiful flowers was delivered to my home from Chewy with a very heartfelt note expressing their sympathy. This was the truly the kindest gesture I have ever experienced from a company. They have made me want to stop shopping at big box pet stores and only shop through them. I can't imagine using any other company for another pet. I always recommend this company to everyone I know!