Chewy.comReviews of chewy.com

As a FedEx delivery driver I get the grand opportunity of delivering all of these boxes of pet food. I delivered a box to an elderly lady that was probably 80 pounds in one box she said she ordered three cases of food and you guys put in one box and expect these older people to pick them up? Come on get real. You guys make these boxes way to damn heavy why can’t you just use more boxes or would that cut into your cost and make the ceo not rich is that why you put everything in one box . This is the poorest boxing I have ever seen from a company that sends stuff to people that aren’t able to lift heavy things. It’s bs

Chewy customer service is horrendous. We placed an order for a prescription item on 1/21. Four days later, on 1/25 I got an email that said "Over the past week, we've attempted to contact your clinic, but have not been successful. We're working hard to get in touch with your clinic but, if we are unable within the next business day, your order will be cancelled." On 1/26 at 2:48pm our vet spoke with someone at Chewy and confirmed the prescription. Our order was cancelled on 1/26 at 5:18pm (after the vet confirmed the prescription). I called and spoke with a Chewy representative who placed a new order, confirmed the prescription was on file, and said everything was fine with the new order. Three days later, on 1/29, I got another email saying "Over the past week, we've attempted to contact your clinic, but have not been successful. We're working hard to get in touch with your clinic but, if we are unable within the next business day, your order will be cancelled." I called yet again and spoke with another representative who worked to fix what the previous representative didn't do correctly. After I got off the phone with that representative, I received that email I've quoted yet another time. I called once more and was told the order should now be fine. I kept customer service aware of this issue as it was happening but no one ever replied to me. Only after repeated emailing did I get a response with an offer for 15% off my next pharmacy order. I replied to say we had just ordered a year's supply of the only medication we need so the discount does me no good. I did not receive any further response to my emails.

Thank you for everything. I had ordered some items I decided against and they credited my card and told me to donate them. I will be doing just that.

Quality of FF Cod, Sole & Shrimp Feast Classic Pate lot # 10041160L21332119 best by Jan 2023. Product has funny smell and three cats refused to even try let alone eat the food. Wasted 5 cans to trash - what remedy? If brick retail would return for another flavor selection. Contacted Customer Service - reply was: "We know how disappointing it can be to receive an item that just doesn't work, so we're going to do everything we can to make this process quick and easy. Would you like for us to send you a replacement for the item? I've sent a formal complaint to the warehouse that packed this to have this addressed immediately We always want you to have the best experience possible with us, and I cannot apologize enough that we have dropped the ball. I want to assure you that we take your concerns very seriously. When we receive these types of emails, we hear you, and they don't go ignored. We never want you to feel as though we're not here for you. " Issue remains unresolved - why the same item and results? Unless you meet the free S&H $ - outbound is $4.95 and no less on return. Amount equals 1/2 the case of cat food. Purchaser/customers have to realize if all goes okay - great but the price point is generally equal to your local retail outlets. Periodic sales rotating on food items. But if an issue, it is not easily resolved notwithstanding polite CS exchange.

I want write this review for Chewy because 5 stars isn’t a high enough rating. I have been using Chewy for my prescription needs for my pets for over 2 years and they have always provided exceptional service, whether I needed advice or needed to change an auto ship date. Well, I lost my oldest chihuahua just this past Sunday and my husband called in to cancel her auto ships for her meds and the representative was very sympathetic and canceled all future shipments for her. Well, to my surprise today, I opened my door and there was a beautiful arrangement of flowers that Gail had sent with a beautiful note expressing sympathy for my sweet chihuahua’s passing. That shows me how much they really abs truly care about their animals abs their customers!! I will continue to order all my pet supplies from them!!

I had a small issue with an order. Big THANK YOU to Jonathan E. for taking care of it and telling me about what to do if I have ideas for something that Chewy might find interesting.Jonathan was very polite and helpful! Great job, appreciate his assistance!

This is the best company to order from. I am a regular customer. I recently ordered a darling collar for my FiFi (dog). I had her name inscribed, and my phone number. I didn’t inscribe correctly. I also should have ordered a size small. They still gave me credit, and she reordered with correct info, and size. This is not the first time they have done this for me. Fabulous company, and their employees are fantastic.

Don’t wasted your time, you will never get anything in the time frame they say. Your lucky if it even gets picked up before they day it is supposed to arrive to you. This company is a joke, you can buy all your supplies locally for the exact same price at petsmart or tractor supply. chewy has no place in the market