Chewy.comReviews of chewy.com

I wanted to see how well chewy was but they already had red flags due to $50 worth of guinea pig stuff mind you if was only four things that are cheaper at walmart. Not to add the fact when it was shipped to my house everything including my box was torn in pieces my guinea pig has to wait to get more food when she shouldn't. Chewy seems like they don't think to much on how to handle and care for products if they order on my door step in pieces and my guinea pigs food everywhere. I will never shop here again.

I am so done with this company and their useless and uncaring support staff. I have ordered 4x since November and each order has a problem. I have had missing items, items that just never show up, and 3 out of 4 of the orders they give me tracking and delivery dates and yet the package never actually ships, it sits in AZ past the delivery date. They tell me I can get a refund or a new order shipped but I have to wait for 5-days past the delivery date to do that.. and then I call 5-days past and they say one week, so 2-days later I try again and they say it's 2-weeks. I am so done! Good luck, it's like gambling in Vegas, every order here is in the house's favor. I did give them 2-starts instead of just one as they did have good prices and selection, but it means nothing if they don't ship.

Ordered a case of specialty cat food for my cats because of health concerns one of them had. First case came packaged in the same box as large pail of cat litter, not much packing material and several cans became damaged enough that the cans were not airtight and the food was spoiled when I opened it. Chewy kindly replaced the whole case, not just the damaged cans. The replacement shipment came in a single box, but several cans were also banged up though none ended up being spoiled. I ordered two more cases of the food AND I went ahead and signed up for a monthly auto ship because the food was not easy to find in my local pet supply store in any quantity more than a week 's worth for two cats. What a mistake! Expecting my first monthly shipment to be sent today as per my schedule only to receive an email saying it was out of stock. So, clearly, autoship stock is not planned out, a fact that the customer service rep I spoke with confirmed when she told me that they don't put the autoships in until the day before they are scheduled to go out. So if there is not stock to fulfill it, the order can't be filled. What makes even less sense is that she told me it was also not on backorder. If I wanted to place a new order I could wait a few days and try to do so..... presuming it was in stock at that time. Where is the convenience in autoship schedules if Chewy is not going to ensure that they are adequately stocked to fulfill them? AND, if there is a supply problem, why wait until the day OF shipment schedule to let their customer know there is a stock issue so that they are not scrambling to find supply elsewhere? I won't even go into the thinking behind not putting something on backorder for your customer who was relying on you. So, thumbs down on packaging... thumbs down on autoship,( because it definitely is not convenient or worry free), and thumbs down on customer service! 2 stars are given for them cobbling together a case of food out of the damaged cases.

I don’t often write reviews but this is amazing!!! Not only is this company kind, understanding and cooperative, but they went above & beyond!!! I called to cancel my auto ship of my cat’s food because I had to put her down. Not only did they credit me for my recent bag of food, they sent me a bouquet of FLOWERS!!! Beautiful arrangement with a lovely sympathy card from “Angel at Chewy.com’! I was so very touched!!! AND they told me not to return the food, go donate it to a shelter!! So if you are NOT using Chewy.com, you are an idiot!!! Margo

The chewy staff is awesome. I get birthday cards for my pets when they birthday comes along. I also get great customer service. If i accidently buy the wrong food for the cat or dogs or the pets don't like it. Chewy refunds back my money with no questions asked; so i can donate it to my local shelter the pet food. The Timeline of the orders in the week come in one day sometimes two depending on your items you order and if they can get it out to the fedex truck right away. I had never gotten anything late. I never had a problem when it came to my orders even if it was not the order my pets wanted. These people treat you like family. I get emails from them asking me Hey how was your experience what can we do to make it better. I say i am pleased. Since i am a regular customer to chewy i get personalized experiences for my dogs, cat and my fishies. I will say one thing it is cheaper then going to the regular pet store in person. This way if you spend at least 50 dollars you get free shipping who will do that for you. And the state sales tax is not that bad. Each states sales tax is different . But because i am from PA. i never had to pay a dent in sales tax. These people do care. I found that when i get my orders they are clean and well packed in the boxes. Like i said their customer service is awesome. They will try to give you the family perk of feeling when they talk to you like how you want to be treated. I feel like they are my friends more then anything. Their medications are very cheap and affordable. Their food and supplies are affordable. They ship with in a day or two so that is convenient and auto fill is awesome you get discounts on that the real price is above the autoship price and you can see the savings if you like the product and you need it over and over get autoship it will save you some green. Me personally i like to try everything to see what the dogs and cat really does like and if i feel it is worth the savings i will autoship. Chewy is awesome. I recommend this to anyone with animals they really do love and oh i forgot to add they give you online coupons and also they mail you coupons as well. Even on the pets birthday and your profile is on your account of your pets they get a free toy. So i would recommend this to anyone really they are very cool and awesome people. I really do appreciate chewy. they are the best people all the staff thanks.

Extremely fast shipping and extremely quick and understanding every time I have ever reached out. I had been ordering prescription cat food with chewy for years. Recently my cat was diagnosed with diabetes. I reached out to chewy to see if I could get a refund on an auto ship bag of food that I had opened literally 2 days before his new diagnosis (in which he will of course need a new prescription diet). They emailed me back within 20 minutes offering an immediate refund and suggested I try to donate the essentially-full bag of food to a local shelter. Lovely and caring idea. Over the holidays I also reached out after forgetting to add an item to my order. There was no wait time to speak with a representative, even during the holidays, and she immediately added the item with no issues and was extremely friendly. On top of that, a good friend of mine received a hand-painted portrait of his kitty with his auto ship order after updating his cats profile picture. I can’t say enough good things about chewy. Highly recommend.

First customer and bad experience. They delivered to wrong address and said they would resend and did not. Poor experience and will go back to petco.

This is simply a GREAT company. I had just received a shipment of expensive kibble when our dog took a turn for the worst. The vet was talking to us about having to put her down, and I contacted Chewy to return the new bag of food. They said they were sorry to hear about my dog, told me they would credit me for the food, and that I should just keep it and try to donate it somewhere where it could be used. Amazingly, two weeks later our dog’s health returned and she began eating again! I wound up having to break into that free bag of food. Not feeling good or honest about doing that, I contacted Chewy and told them they should re-bill me for the food. They said they were happy to hear about my dog’s health, and not to worry about the food – I should just use it and they won’t bill me for it. And then they asked for some pictures of my dog. Simply amazing service!