Chewy.comReviews of chewy.com

Unfortunately our beloved Golden Retriever, Shelby, passed away on Labor Day. I had ordered a new bed for her a couple days earlier. Customer service tried to redirect the shipment but it arrived at our house yesterday. When I called to ask about returning the bed I was told my card would be credited and I could donate the bed. During both my conversations with customer service they were so compassionate and caring. Today we received a beautiful bouquet of flowers and kind words of sympathy for our loss from chewy.com. I cannot express how much this meant to us. Thank you Mequail and the other employees at Chewy. You are fantastic and greatly appreciated.

Why did I get a gigantic box that I usually get for cat food and litter when all I ordered were four small items. This is a blatant waste of cardboard and it's obscenely to take care of. Learn proper packaging pls

I've been purchasing cat food from chewy for a couple of years now. Customer service always responds in a timely manner and with courtesy. Never had an issue that hadn't been resolved. Shipping is quick and prices are good. I started purchasing items here because I didn't have a car and those bags of food were too heavy to carry from petsmart but now that I do I still dont see anyone else I'd prefer to buy with. Never disappointed.

For food and treats, I have no real issues. The pharmacy services, however, I have serious problems with. I’ll spare you the first few problems and tell you about my most recent experience. I have a dog with congestive heart failure. I ordered his medications. Realizing I cut it too close, I stopped by my vets office to pick up 4 days worth to tide me over until my order arrives. Four days later I dole out my last dose of meds in the morning, but saw that I had a Chewy order arriving that day, so I don’t worry. I get home from work (after vet hours) to find that they shipped food and treats, but none of the four meds. I am now out of meds and the vet is closed. My dog misses two doses (PM dose that night and one the following morning which happens before my vet opens). I called Chewy that night and the customer service person tells me everything is all set now that they got a hold of my vet, and my order should ship tomorrow, and arrive in 3-4 days. I stop by my vet again to pick up another 4 days worth of meds to ride me over until Chewy delivers. The following day I check the Chewy app and see that my order STILL hasn’t shipped. I call and get placed on hold for what feels like forever, then am told that I requested more pills than I was allowed for refill, which is why my order was being held up. Not the answer I got the day before. So I asked if they called the vet or not. I am out in another hold. Then she comes back and tells me they did not call the vet. I asked why they hadn’t called the vet— and that the vet would have approved had they asked.. and that their form specifically asks customers to check “i will submit a prescription” or “I’d like Chewy to contact my vet for the prescription”. I also asked how they expected me to know that my order was being held up if THEY DIDN’T TELL ME. Anyway at this point I get an apology, and she tells me that their pharmacy will call my vet tomorrow and if they get approval can probably ship tomorrow. Anyway I cancelled my order and just went back to 1-800-PETMEDS. I just thought it would be easier to get food, treats, and meds in one place but I don’t think I have gotten one single issue-free med delivery yet. I give up.

I created another account because I forgot my old one and forgot about autoship. I got an order of a few things I did not need. I called them at 2 am(I love the 24-hour help) to ask for a return label. I talked to Lauren and explained my dilemma. She was sweet, professional, and knowledgeable. They told me that at that particular moment if I knew someone I could donate to or send the few items to a shelter that is what they wanted me to do. I love a company that cares about animals more than the just the money. Chewy is a wonderful and caring company. I will never shop anywhere else!!!!

I love Chewy! Great selection, fast delivery and excellent customer service!

I placed an order over Labor Day weekend and it was delivered very quickly (the day after Labor Day), however it was the wrong item. I called customer service right away and there was hardly a wait time for the phone call. I explained what happened and was able to keep the incorrect item which I donated, received a complete refund and they overnighted the correct item to me. Yes, someone screwed up a little at the warehouse, but they went above and beyond to fix the issue. Thank you Chewy.com!

Twice my order was sent to the incorrect address. When making contact on chat with customer service the first agent disconnected. The second was trying to argue with me. You lost my business!