Great
Based on 13,226 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
13,226 approved reviews, newest moderated first
Pinky C.
Chewy has really gone down hill these past few years. No good deals and terrible unhelpful customer service that promises fast shipping when they're constantly losing packages, damaging items, and also letting me believe that I ordered something when the item was out of stock. Waste of my time. There is no rewards for loyalty so I'm taking my business elsewhere.
nancilee W.
I used to love Chewy. There eas always someone to talk to. It was easy now it's all AI and it's hard to find things you want to do and I am thinking about not using them anymore.
Haley H.
Ever since I have became a chewy client. They have the best customer service ever. The people are always so nice and thoughtful and caring and ask about your pets. And when I had to call them and let them know to take off a fur baby off my account. Because he had passed away. I received a beautiful card and a rock with my cat's name on it. Painted so beautifull😭. This has been the best company that i've ever dealt with in my whole entire life. Highly recommend them in so many ways.
Braxton W.
Chewy membership renewal is a scam $79 a year, right, a money grab, automatic unless you kill the deal, experimented with in 2024, now implemented.JPG Thing is, I never opted in for membership, I just ordered product, so they were going to charge my card effective Oct 31 $79 for renewal. Screw that. I opted out, and it was an old credit card, due to credit card fraud this year, but still... some Chewy executive is digging all in for his 7 figure bonus this year... I called Mom and let her know this would be an automatic charge to her card. I know she doesn't monitor her email much. In case you were doing business with Chewy, they are going to grab $79 from your account. Pass on the word in case you've loved ones who would be charged. It may make sense for some people, but not for all/most? It certainly doesn't make sense for my house. Screw corporate America. They've lost my business.
Lisa K.
The convenience this app offers, is Great, shipping time period, is not bad. Personally for Me, it's kinda over priced with some things, but it's worth checking them out.
Jordan D.
The customer service of chewy is second to none. It was excellent and I don’t think I’ll ever go to another company for my dogs again.
Debbie
I had signed up for auto ship on my dog food. Unfortunately, every bag of food I received (3 bags) had grain moths in it and I had to throw them away. I do not recommend them for dog food.
James
Honestly the best customer service, they're always on top of it. Can maybe be a bit more competitive, but I much prefer to work wiht chewy than amazon when it comes to pet supplies
