Chewy.comReviews of chewy.com

If I could give them a 0 I definitely would. Their customer service is extremely poor. I understand that they have no control over the delivery aspect but when I call every single time about a issue with delivery, they swear they will correct the issue but to no avail! I called today to complain about my order being left in the rain, which isn't the 1st time, and I have explicit directions for my order to be left on my screened in porch, they basically called me a liar indirectly. I will never deal with them again.

prices are no lower than anywhere else so you are not saving anything. I can go to Walmart and get the same items for the same price or cheaper. I've even bought items on Amazon Prime cheaper than I'd pay at chewys. However, the worst thing is their shipping and packaging. I'd say every other order arrives with damage - pet food bags torn open, cans dented. I've lost count of the times I've had to ask for items to be resent because of damage. No more. I've had it with chewys

Pet Scripts are a Nightmare with this company!! Do NOT even dare try to order pet prescription with chewy. They haven't a clue as to how to verify your Rx with you pet's vet. Then once you get fed up with their lack of organization and know-how they will take up to 7 business days to refund your money. This company is a total crap show and I will NEVER do business with them again, or Petsmart, their parent company.....no matter how good the price.

I placed my Chewy order yesterday afternoon and it has already been delivered to my house. Super fast delivery and great prices and selection

Chewy offered free prescription treats with each of the foods ordered. Price was the same, both offered free shipping. Despite two out of two previous poor Chewy.com ᴛᴏʟʟ-ꜰʀᴇᴇ 𝖕𝖍𝖔𝖓𝖊 ɴᴜᴍʙᴇʀ ɪꜱ +1'*'8'*'5'*'5 '*'4'*'8'*'5 '*𝓞'*'4'*'𝓞'*'7 Chewy.com ᴛᴏʟʟ-ꜰʀᴇᴇ 𝖕𝖍𝖔𝖓𝖊 ɴᴜᴍʙᴇʀ ɪꜱ +1'*'8'*'5'*'5 '*'4'*'8'*'5 '*𝓞'*'4'*'𝓞'*'7 Chewy.com ᴛᴏʟʟ-ꜰʀᴇᴇ 𝖕𝖍𝖔𝖓𝖊 ɴᴜᴍʙᴇʀ ɪꜱ +1'*'8'*'5'*'5 '*'4'*'8'*'5 '*𝓞'*'4'*'𝓞'*'7 Chewy.com ᴛᴏʟʟ-ꜰʀᴇᴇ 𝖕𝖍𝖔𝖓𝖊 ɴᴜᴍʙᴇʀ ɪꜱ +1'*'8'*'5'*'5 '*'4'*'8'*'5 '*𝓞'*'4'*'𝓞'*'7 Chewy.com ᴛᴏʟʟ-ꜰʀᴇᴇ 𝖕𝖍𝖔𝖓𝖊 ɴᴜᴍʙᴇʀ ɪꜱ +1'*'8'*'5'*'5 '*'4'*'8'*'5 '*𝓞'*'4'*'𝓞'*'7 Chewy.com ᴛᴏʟʟ-ꜰʀᴇᴇ 𝖕𝖍𝖔𝖓𝖊 ɴᴜᴍʙᴇʀ ɪꜱ +1'*'8'*'5'*'5 '*'4'*'8'*'5 '*𝓞'*'4'*'𝓞'*'7 with Chewy.com, we decided to give them another chance. When my product arrived today very poorly packaged with a bag of dry food torn open and the kibble looking suspiciously moldy/tainted and minus the free-with-purchase advertised items, one customer service representative single-handedly assured I will never shop Chewy.com again. Alexander, the customer service representative I spoke with, was quite flippant about the problems experienced with this shipment. His lack of empathy, poor customer service skills, lack of a resolution of any sort to the problems I experienced and blatant lack of care for the customer or the pets they serve has cemented my decision that Chewy.com does not deserve a fourth chance and I promptly canceled future autoships of the products I will need for the lifetime of my pet. My first shipment from Chewy.com was also poorly

They made up for fed ex’s mistake. They OVERNIGHTED another package and even made sure I could get them food in the mean time from a local pet store. It’s RARE to feel VALUED as a customer. I have used Chewy for years and Never had an issue. Best value, best customer care, hands down my favorite pet supply company since 2016!

In a day and age where customer experience/service are becoming increasingly important to differentiate the competition, the lack of a positive CX encounter by even just one consumer can have a lasting impact on the business. Sadly,my experience with Chewy.com falls into the less than desirable CX experience. When a special diet for one of my pets was prescribed by my veterinarian, we chose Chewy.com over the veterinarian's pharmacy for one simple reason - Chewy offered free prescription treats with each of the foods ordered. Price was the same, both offered free shipping. Despite two out of two previous poor experiences with Chewy.com, we decided to give them another chance. When my product arrived today very poorly packaged with a bag of dry food torn open and the kibble looking suspiciously moldy/tainted and minus the free-with-purchase advertised items, one customer service representative single-handedly assured I will never shop Chewy.com again. Alexander, the customer service representative I spoke with, was quite flippant about the problems experienced with this shipment. His lack of empathy, poor customer service skills, lack of a resolution of any sort to the problems I experienced and blatant lack of care for the customer or the pets they serve has cemented my decision that Chewy.com does not deserve a fourth chance and I promptly canceled future autoships of the products I will need for the lifetime of my pet. My first shipment from Chewy.com was also poorly packaged with a torn open bag of pet food. The representative I spoke with during that call replaced my order (chance #2), but that package was also poorly packaged and while the bag of dry food was not torn this time, the canned food I also ordered arrived crushed, dented, and damaged. This latest chance (chance #3) only highlighted the ongoing packaging problems and lack of customer care demonstrated repeatedly by this company. Beware of shopping Chewy.com - there is a great and obvious void in customer service and packaging is quite poor. All this being said, would anyone like a bag of very very expensive prescription diet food that was previously opened and whose kibble looks suspiciously moldy/tainted? I have a bag to dispose of while I order from my veterinarian.

I've been shopping with Chewy for quite a few years for my cats and also my dogs before they passed of old age. The shipment was always fast and the customer service friendly. Recently I got a notice that there was a charge on my credit card and saw it was to Chewy. I opened up my account and saw it was for an auto shipment of prescription cat food for the recently and unexpectantly passing of my cat. I called to cancel the order explaining she just passed away. She was very understanding and helpful. A couple of days later I received a delivery of flowers from Katherine at Chewy expressing her sympathy on my loss. My husband and I were both shocked at the care and concern that was showned! Chewy understands that pets are part of our family and their loss are deeply felt. We miss our little lady Miss Kit terribly but employees like Katherine with her compassion helps ease our loss by recognizing our grief. I've never known of a company to go to such great lengths for customers. I'll be a customer for life.