Chewy.comReviews of chewy.com

I used to love Chewy but lately their customer service really sucks. My dog food keeps getting delivered to the wrong address and even after Ive spoke to three diffrent customer service reps and a supervisor hey still could not get the food delivered to me. I think their service has changed for the worse lately. I have to find another dog food website.

I just have to rave a little about Chewy's customer service. They're absolutely killing it. One of our cats is older and has intestinal cancer so she keeps just deciding she doesn't like the food we order every once in awhile and refuses to eat it any more. TWICE now Chewy when I called Chewy to see if we could return the unused portion and exchange it for another option, they just refunded the money and asked us to donate the food to our local shelter (which we did! and they were SO grateful.) This has been a tough time for us because our sweet girl isn't feeling well and Chewy's understanding of a crappy and unavoidable situation has been AMAZING! And they send birthday cards to all our pets. Customer service is basically dead these days--but not at Chewy. They love animals. Genuinely. And that's why I love them and will be a customer for life.

my cat is in a diabetic emergency because they just decided not to ship her syringes out. never communicated with me about it. thanks.

I purchased a large bag of expensive dry food for one of my dogs who was on a special diet. Before I had a chance to open the box that it came in, we had to put our sweet girl to sleep. I called Chewy to see if I could return the unopened box and they refunded my money and asked me to donate the food to a local shelter. You have a customer for life Chewy, thank you so much

4 months of using Chewy, first 2 wonderful, 3rd my boxes were delivered soaking wet, very hard to lift 50 pound bags inside wet boxes. Decided that was a shipper issue, which is FedEX. Yesterday, arrived home to find my usual 2 boxes laying in my driveway. Had 4 boxes of Dentalife and 6 flats of canned dog food, per invoice, inside the boxes 4 boxes of Dentalife and 3 flats of canned food. The flats of dog food were cut free of their wrapping and thrown Loose into the box. Super hard to pick up heavy boxes with 36 cans bouncing around inside. Our order is 2 boxes of dental bones, 3 flats of canned and two 50 pound bags of dog food. The 50 pound bags of dog food were not included on either invoice and were not in the boxes. Called chewy this morning, the young lady that answered the phone said oh well you have more of your order coming tomorrow it all ships from the same place so I don’t know why. I tried several times to explain to her that they had double shift half of our order and not included the dry dog food. I explained to her that multiple cans had big dents in them from being thrown in the box and traveling from Florida to Mississippi. I guess she ghosted me I could hear her hitting a key on her computer she said nothing else for over 10 minutes I gave the phone to my husband who started yelling very loud to see if she was still there even though the timer on the phone said she was. She put us on hold, immediately called us back on the same number, we didn’t bump over to answer because we didn’t want to lose the call after 19 minutes on hold while thanks for calling played over and over thanks for calling chewy, finally they cut us off. My husband called them back and the lady said very rudly well I tried to call you back. She them told my husband to stop interrupting her so she could tell us what was shipped. She seemed not to understand, there is our order, the invoice, and the actual shipment are 3 different things. Chewy’s customer service is deplorable.

I've shopped with chewy for awhile, never been disappointed. Always have everything I need. I tried to look at other online shopping for my kitties, always out of stock. I can always count on chewy. Best in the world.

Amazing customer service, huge selection of pet foods and products, great prices and they donate to rescues.

I left my gate unlocked well I went to pick up my dog from the groomer. It was hot here in Arizona as usual and my car is not air-conditioned. I pulled up and saw a big white truck coming down the street. I thought this might be the delivery. He stopped in front of my neighbor's house and ran up to the porch and left a package. As he drove by I could see the truck said on trac. Thieves can follow a truck like that and get the package before you can. So I quickly got the dog in the house and walked over to my neighbors without my walker and knocked on the door. She verified the package on her porch was for me so I picked it up and it was heavy it was very hot outside remember. I'm not a wimp. Most people in Arizona don't really live in the heat. They just go from one air-conditioned place to another and they don't hardly feel it. But I had the heat built up in me already from driving in the car. Cars after 1996 have air bags which kill dogs. The airbags kill people too but you don't hear about that. My car is too old to have air-conditioning put on it.