Chewy.comReviews of chewy.com

I rarely leave reviews but in this case I had to go out of my way to leave a review of some kind for Chewy.com. Just yesterday we had to put our cat down due to sickness. We just recently last month made a large order of cat food and I told chewy if it was possible for a return since we no longer have a cat. They were VERY sympathetic and offered to reimburse me immediately and asked for me to donate the food towards an animal shelter. I will be taking the left over cases over there right after I finish this review. Their performance is stellar and they have gained two loyal customers today. Thank you Chewy!

They are the most efficient company! Their customer service is beyond any other company I have ever had the pleasure of dealing with. I love chewy.com!!

I bought some Orijen "Regional Red" dog food a few months ago (purchased at a local store), and after a couple of weeks on that, my Westie finally stopped the incessant scratching and chewing of his legs and tail which had been going on for nearly a year no matter what we had tried. After using up that food, I decided to try the Orijen "Six Fish" to give him some variety and ordered it from Chewy. I was impressed by the speed of delivery. The food arrived within a couple of days. Unfortunately, within a few weeks on the new food, the biting and scratching returned. Called Chewy and asked about an exchange for the Regional Red. No exchange, but the refund was immediate and, as others have noted, they simply asked me to donate the Six Fish to a shelter rather than return it. Dealing with Chewy reminded me of Costco in the way I was treated and the issue was handled. That's high praise, and they have certainly gained a loyal customer. Wish they accepted PayPal, which they don't, but that's a small price to pay for the excellent service. Will reorder the Regional Red from Chewy tomorrow.

I've gotten food that gives my dog bad diarrhea despite previously purchasing it locally and he didn't have any issues with it. This makes me question how they store the food before it is shipped. Couldn't return any of it since it was opened and because it was expensive it really hurt the pocket book to have to go out and purchase another bag elsewhere. Petco and petsmart both allow returns of open dog food bags in this situation. The final straw is when they refused to honor their $15 off coupon. The coupon didn't have any restrictions on it, but they claim to not be able to honor it with the particular brand of dog food I was purchasing. To each his own, but this was my experience.

I have been a faithful customer of Chewy.com for years. They have always been competitively priced, accommodating and customer service focused. Over the years, they have always made good anytime I may not have been pleased and/or packages damaged in transit. But what I really want everyone to know, is how compassionate this company truly is! They have renewed my faith in human nature and businesses in general! I had recently placed and received a substantial order with Chewy.com. After my order was received, I found out that my fur baby, Tigger, had very aggressive cancer that had spread. Needless to say, that order was the last thing on my mind. I ended up having to put Tigger to sleep and it was a very traumatic time for me. I had Tigger for 15 years and it was only him and I left. After some time had past, i found the unopened box from Chewy. I emailed Chewy to see if I could possibly return the shipment of food, etc. I explained to them that Tigger had passed. They replied that they were sorry for my loss, would credit me back in full and asked that i donate them to my local shelter in honor of Tigger. That in itself was incredible. But it didn't end there. 2 Days later there was a ring at the door. I opened the door and there was the most beautiful vase of flowers. I was wondering who would be sending me flowers? Well, after I read the card, i almost broke down in tears. It was from Chewy. I can't say more about a company that goes above and beyond any company i have dealt with in years. My hat is off to you, Chewy! Thank you so much for comforting me and making this difficult time in my life more manageable. - Tom O'Brien

I love this company!!! Like the reviews before mine stated, if a product doesn't work for you, they will refund your money and tell you to donate it to a shelter. However, besides that, they are available by phone 24/7 and a human actually answers and talks to you. I have recommended Chewy.com every time I have the chance. I also must mention that I am not a person who regularly writes reviews, but I think that this company is so outstanding that I had to do it!!

I have never dealt with a company before that is so customer oriented. We had to change the food we were feeding our cat and asked is we could send the unopened cans back for credit. They told us to donate the food to the humane society and they gave us credit for the amount of our last order even though half of the cans had been eaten. Our cat had to be put to sleep last week so I called them and thanked them for their service and asked them to take us off their mailing list. They offered to give us credit for the last order which I refused because they had given us too much credit before. We just now received a vase of flowers with a sympathy card about the loss of our pet. An amazing company to do business with.

We have been buying items from Chewy for awhile now especially the prescription food for one of our dogs & cats. We had just purchased three cases of the cat food for our little girl when she took a turn for the worse and we had to put her down. I called Chewy up about possibly returning the food when Chuck said that they would reimburse me the cost of the three cases of food to my credit card and to donate the food to a shelter. After such a hard week especially for my wife who had her little girl for 15 years this was a very bright moment in a dark week. Thank you Chewy!!!