Bad
Based on 203 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 30 years, we've helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our boutiques—but we hear it's our combination of great style, one-of-a-kind details, and warm, personal service that has captured the hearts of women nationwide.
Chico's (chicos.com) has 203 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
203 approved reviews, newest moderated first
Kim H.
I have had nothing but problems with the website This time it won't let me delete any of the old credit cards on my account to add new so I lost ouit on purchase I wasted over an hour Customer Service was useless
Rukhsaana M.
I wish I could give them zero stars! I sent a return back through mail and they sent it back to me! I’m so disgusted and disappointed I will NEVER shop at this dump of a place again!
Stephanie B.
Honestly these people are dumber than bricks. I ordered Christmas giftS ahead of time- my entire order was cancelled with zero notification. I sat online they couldn’t help me. I called customer service, got it squared away with what was actually left in stock- they expedited shipping to my mother which is -yes at a different address. They sent the order to my house!!!!!!!! It’s now December 30th and my mother has not gotten a Xmas gift. Thank you chicos.
Randy T.
Buyer beware! I purchased 2 $100 gift cards during a Black Friday special at Chicos. Included was supposed to be 2 $20 cash cards. They were to be sent no later than 7 business days after my order. One month later, they still haven’t arrived. Try explaining that to the person receiving the gift. Customer service was worthless and couldn’t help. My suggestion, after seeing their very poor reviews is simple. Buy your items at a store you can trust, not Chicos!
Mike P.
Bait and switch tactics. Initially found products on a great sale with no mention of when the sale would end (usually sales are made clear through banner ads and such). When I returned hours later the next morning the sale prices were nowhere to be found. I also signed up for the first time customer 20% + an additional 20% discount (that never showed up in my email but other marketing emails definitely did!). I reached out to customer service and they offered to give me a call to help with my purchase (not needed, it's the pricing that was the issue). When I said I wasn't available for a call now the rep ghosted me and the function to email the transcript to my email didn't work, so I have no record of the conversation. Just an extremely frustrating online experience. I'll be taking my dollars elsewhere.
Laurie F.
I have been shopping at Chicos since the 1990s and although customer service is now better, the fabrics used and quality of of the products has declined. I can compare Chicos old and new linen, travelers quality in my closet and I am not seeing silk in their offerings . The quality of the sewing has declined as well . I limit my purchases to shorts, capris and jeans mostly now as I can depend on size.
Susan S.
On this Saturday morning I was in need of closet renewal for fall, and with the help of Ellen in the Marlton store I found many items that fit my bill. The spree was fun, and Ellen helped me find garments that I might not have discovered on my own. I am very pleased with my purchases. Thank you Chico’s!
Ingrid S.
I went to the Chico's at the Avenue/West Cobb County, in Marietta GA. Today's visit was the first time I had been to this particular store. I walked in and there were several sales people walking around and not a single one greeted me, asked if they could help, if I had anything in mind. Nothing, not a single word. I know they saw me as I was hard to overlook. I have been a Chico's shopper nearly twenty years, and I have spent thousands of dollars over that time. This chain as a whole has really changed, and not for the better. I have never been treated like this in a Chico’s store before; trust and believe it wont happen twice. I will not be visiting this location again. With such negative reviews, few styling options that are not wild, somewhat garish and way over priced I am not surprised that people are disappointed. I am among them. If this is what the Chico's experience is becoming I will find someplace to shop. Soft Surroundings got my money today.
