Reply from Chi DogSep 5, 2026
Hi, this is Curtis, Manager at Chi Dog. I’m sorry your experience wasn't what you hoped for, and we understand how concerning it can be when a food simply doesn’t agree with your pet.
We do want to reassure you that Chi Dog takes food quality and safety extremely seriously. Our meals are cooked in a regulated, human-grade kitchen, and we test every batch for microbial safety, including Salmonella, Listeria, and E. coli, before releasing it for shipment. As long as the food arrived frozen and was properly thawed and stored at home, there would be no indication that the batch was contaminated or “bad.”
Just like people, every dog and cat is different. A food that works extremely well for one pet may not agree with another, and some pets—particularly those with sensitive digestive systems—may require a much slower transition to a new fresh-food diet. Our team is always happy to help troubleshoot feeding amounts, transition schedules, recipe selection, and other adjustments based on an individual pet’s needs.
Because individual tolerance and preference can vary so widely, we do not offer a money-back guarantee based on whether a pet likes or tolerates a particular food. That is also why we offer smaller sample packs and introductory discounts for first-time customers, so families can try Chi Dog before committing to a larger order.
We genuinely care about the pets eating our food and are always available to help customers find the best approach for their individual dog or cat.
— Manager, Chi Dog
