Child Universe Reviews | Read Customer Reviews of child-universe.com

Child Universe Reviews | Read Customer Reviews of child-universe.com

Child Universe reviews

127 approved reviews, newest moderated first

Zariful
Jul 23, 2025
Good communication and followed through…
Good communication and followed through on their word
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Susan C.
Jul 16, 2025
I ordered the wooden name puzzle and…
I ordered the wooden name puzzle and never received nor notification that it had been shipped to the address for the registry. I went online to track the item and got a message "cancelled, not needed". I emailed and asked what that meant and received no reply. Can you tell me the status of that order and if I have been credited for the order.
Reply from Child UniverseJul 20, 2025
Dear Susan Campbell, We truly appreciate you taking the time to share your thoughts. We’ve reached out to you via email to help resolve the issue you mentioned. When you have a moment, please check your inbox. Ensuring your satisfaction is very important to us. Kindest regards, Pavel Customer Care Manager, Child Universe
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Gregg K.
Jul 8, 2025
I never received my order
I never received my order. Which i made almost a month ago. I called phone number listed on website so many times and get either no connection at all or a message saying cell subscriber is unavailable. I sent 4-5 emails so far and no response. I will have to decline payment on my credit card. Ridiculous.
Reply from Child UniverseJul 10, 2025
Dear Gregg Kronenberger, Thank you very much for sharing your feedback with us. We have sent you an email to discuss your concerns and would appreciate it if you could take a moment to check your inbox. Your satisfaction is very important to us, and we are fully committed to assisting you and resolving any issues. Warmest regards, Pavel, Child Universe Customer Care Manager
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Kelly B.
May 6, 2025
Great customer service.
The order did take a while but the customer service is great. I did have an issue with my order but they were very responsive and helpful.
Reply from Child UniverseMay 12, 2025
Dear Kelly Ballard, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Pavel, Child Universe Customer Care Manager
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Mary G.
Apr 16, 2025
The product itself is high quality but…
The product itself is high quality but takes quite a while to arrive. I was not in a hurry to receive my name board but people need to be aware that it will be a long wait.
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Kellie F.
Apr 3, 2025
Great customer service!
My product was received broken during the shipping process, as can happen, but child universe was quick to correct the problem and send out a replacement. The communication to get that done was excellent!
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megan
Mar 11, 2025
helpful customer service
I received responsive customer service when I inquired about the shipment and delivery status of my order.
Reply from Child UniverseMar 12, 2025
Dear Megan Lloyd, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Pavel, Child Universe Customer Care Manager
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Shelby K.
Mar 7, 2025
Our puzzle turned out great!
Our puzzle turned out great! My godson loved it and plays with it all the time!
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