The Children's PlaceReviews of childrensplace.com

Shipping dates are lies. Promised yesterday, but I finally logged in today and saw it was just picked up by the carrier. Also, they sent me over 35 emails in 4 days and NONE were related to my delayed purchase. I contacted customer service and received no reply. Would give zero stars if I could!

Let’s Start With Receiving Your Order & It’s Missing 6 Items!! Yet My Order States These Items Have Been Shipped & Of Course I’ve Been Charged For Them!! Oh & Although They Don’t Sell Lubricating Jelly Had A Whole Tube Of That Inside The Box!! Customer Service / The Managers Just Say “Sorry” Oh & My Missing Items Will Take 7-10 Business Days!! Uploads Picture & The Manager Asks Which Item Doesn’t Belong .. They Sure Know How To Make You Boil .. Ma’am The Lubricating Jelly!! Do You Sell That? Her Response No .. Me, Exactly, So I Can’t Order That From You! It’s A Picture You Would Think That’s The Obvious Item In A Spread Of Clothes I’d Be Referring To.

False advertising from this company!! Shopped online at the children's place and what poor practices this company has! First of all, received an email from them where it states free shipping everyday, no minimum. But then when you try and shop it states you need $50 for free shipping. I was getting a gift for my niece and after several days they cancelled one of the items. Not a problem, however you need to spend $50 to get free shipping. They didn't send me a code for shipping or any discount as an apology just cancelled the item. Now I can't even go on and reorder in a different size because I am not spending another $50. And I needed this item to complete the rest of what I bought. So now I don't want any of it so I'll need to go out of my way to the store and return it all once it ships to me! Hopefully I can now find something else at a different store that will ship in time for my niece's birthday! Thanks for nothing children's place!!

I purchased Girls Skinny Jeans 4-Pack Item #: 00196733965560 online. My granddaughter pulled the tag off and wore one pair. She ended up telling me they're too tight. I read the policy; no worn clothes can be returned. I took back the 3 unworn jeans and was told I could not return them unless I returned all 4, therefore I couldn't return them because 1 pair was worn. I'm stuck with $50 worth of jeans because of this asinine policy that benefits the corporation and doesn't care about the customer. Especially in these economic times, I would advise patents to be more careful & mindful of where they spend their hard earned money. I will never purchase from this store again.

Ordered a year ago and still haven’t got a shipping email.

I placed an order and it was sent to an incorrect address, which is an office complex. Instead of correcting my address and re-shipping it to me, they offered a $20 rewards. In order to get this reward I have to purchase more items, not just the item that is list. HORRIBLE SERVICE. I guess for your company THE CUSTOMER IS ALWAYS WRONG!!!!!!! Last time I will do business with Children's Place. Only reason I did not place the order with Amazon is that is the item was not available so it would not arrive on time.

I reached out for customer support twice l —- no one ever responded to me. I have two case numbers for follow up to my inquiries but apparently they are so understaffed or so unconcerned they do not bother to follow up (Case CU-1244828 and Case CU-1240740). I needed to return one of the shirts for a different color and the hoops you have to jump through for an online return are seriously not worth the quality of what shows up in the box. One of the most disappointing experiences I’ve had in a very long time. They should be shut down. 7/21, 7/24 and 7/27 were the dates of my experiences attempting to get in touch with someone and exchange/return the shirt.

The children's Palace needs to improve customer service. Respond time is slow and long and the problem is not resolved.