The Children's PlaceReviews of childrensplace.com

Please do not order online. Customer service HORRIBLE. I ordered some clothes online for my niece and it said delivered but I never got anything. I contacted them for over 2 months and never was helped. They are keep delaying saying canada post does not have a response. WORST PLACE TO SHOP FROM. DO NOT ORDER ONLINE. NEVER AGAIN. THANK GOD I DIDNT PURCHASE ALOT.

A complete failed organization IT leadership and HR Hyderabad made it horrible place of working. Higher management is sleeping and supports few employees in IT leadership who are responsible to make TCP a horrible / worst place. - A third class organization HR Hyderabad, Gurgaon is full of incapable people. - HR Team sitting in Hyderabad, Gurgaon are of no use and having no basic skills / knowledge. - They demand money from employees a big big shame. - Worst HR, admin team at Hyderabad / Gurgaon ever seen in anyone's life. - Basically there is no HR. It's group of hobo, recruited from local tea shop. - To hide IT leadership and HR failure they lay off innocent employees with no capability to provide any justification Don't higher employees and get the work done from 2-3 IT leadership people sitting in NJ office Leadership must feel proud while working with incapable team Your failure on higher management level has brought TCP shares on the same lowest level the way you've created culture / environment in the organization. You've been completely failed your IT leadership is worst in the world and HR / admin Hyderabad is a big big joke!!

I ordered my son 3 pairs of jeans for school. My package arrived today and it was 2 shirts size 7/8 that I didn't order and wouldn't even fit him and a pair of size 14 sweatpants that I didn't order. I will never shop at this place again....what a joke!!!!

I ordered $80 worth of PJs during the pandemic. As soon as I got one of the PJs I knew that they would be too small for my son. I called customer service right away for a return label and was told not to send back the return but wait for stores to open. I live in NY and stores were not opening right away. In August I went to the mall and was told their was an expiration on the return August 1st. I called customer service again to complain why was I told to wait for stores to open!! I also emailed NOT ONE WORD BACK. If children's place and Gymboree go out of business it is because of their bad customer service and return policy!!

I never received my full order. I called customer service number and spoke to someone and thought i had it straightened out then i received 2 of the same items. Tried calling customer service several times after that and couldn't get a person to speak to. I will never shop online at Childrens Place ever again!!! Very disappointed .

The worst kids store, low quality clothe and terrible service in the stores, the staff is always so rude and in bad mode, they are lazy and they don't want to do their job, I had terrible experiences buying in these stores, I'm not buying in their stores no more.

My account was charged multiple times and and my items was sent in different packages. It took an entire month to receive everything. By the way the event passed the main reason I ordered the clothes for. When I contacted customer service about my money I was told wait 5-7 business days for my money to return to my card......I waited..... Still nothing I called back and they told me I had to contact my cardholder to see what the problem was when I know for a fact I didn't have to go through a third party to spend my money I shouldn't have to go through one to receive MY money I didn't spend in the FIRST place!!!

Ordered 9 pieces of clothing in early June. One piece was promptly cancelled by The Children’s Place within 24 hours of ordering. They shipped the remaining order to us in THREE batches. 1st batch received in about a week, contained two pieces. 2nd batch took about two weeks, contained three pieces. Then there were no updates on the third batch, which stewed in “in processing” purgatory for three weeks from date of order. Called the customer service line multiple times within a week and always received the same automated message that no one is available to take my call, then call would auto disconnect me. Sent one email to their customer care dept and cc:ed their PR dept decrying their horrible service, then within a couple of days, the third batch finally had a UPS shipment tracking number. However, apparently The Children’s Place shipped via Parcel Select which meant that they paid extremely low shipping costs and the parcel would be transferred from UPS to the postal service once it reached my destination. So essentially UPS tracking showed that my parcel would be delivered on 7/3, it did not in reality. It was sent to a UPS processing center where it again stewed in some processing hell. Finally on 7/8, tracking showed the parcel had been routed to my local US postal service station, where it was again detained indefinitely. Multiple contacts to UPS and USPS made, no one could definitively say where the parcel was, each said the parcel was with the other shipment service. USPS clerk vowed to help me keep track of parcel and that it would likely be delivered in 6 weeks. Finally on 7/16, the 3rd batch arrived in my mailbox. Thank you for reading this very long saga, but TLDR: Do not order from The Children’s Place, prices are deceiving, service is lacking, and shipment is lagging (if you’re lucky).