Sandra F M.
I placed an order but their system used old information that I don't know where came from.
I placed an order but when I was filling out my information, it did not ask for an address. It appears that I had no idea that they had a prior(?) profile. This profile was highly inaccurate and now the order is lost to an old address and Customer Service says they have no blame even though I contacted them before the package was out for delivery as they did not follow up with FedEx in a timely manner. Instead they let the delivery go through and want me to chase the person at the wrong address. While I accept half the error - the old profile was very strange as it had my name including my deceased dog's name, I feel that their system did not allow me to confirm my name or address so this is half their fault. I can't get them to replace the order even with me paying additional shipping or to file a lost package claim with FedEx. As such, I am disputing and cancelling to go somewhere else.